The new 2024 E-Class is a showcase of the automaker’s technology, and it comes with a new third-generation version of the Mercedes Benz User Experience (MBUX) infotainment system. In standard specification, it pairs a 12.3-inch digital instrumentation display with a 14.4-inch infotainment touchscreen in the centre of the dashboard.
You can configure the digital instrumentation to one of four main themes, including Sport, Classic, Navigation, and Assistance. As an option, you can add a head-up display with a 9-inch image showing speed, driving assistance status, navigation directions, and more.
The infotainment system includes wireless Apple CarPlay and Android Auto, SiriusXM satellite radio, access to a Wi-Fi hotspot, and a navigation system with augmented video technology. That provides a live video feed from a front camera on the centre display, and overlays it with graphics showing where you should exit, merge, or turn at critical parts of your journey.
More impressive, the new MBUX technology lets you save up to 800 different vehicle settings to any of seven driver profiles, so the E Class provides a personalized experience for multiple drivers in a household. In addition, you can program “routines” that the car can execute at specific times, on certain days, or at a given location.
Online music streaming is also available, providing access to platforms including Apple Music and Spotify. A 17-speaker Burmester 4D surround-sound system is standard in Canada, and it features Dolby Atmos and Apple Spatial Audio technology. It is an astounding good high-end audio system that you must experience first-hand to properly appreciate.
Our test car had the Superscreen Package, which installs a 12.3-inch touchscreen display on the dashboard in front of the passenger. This upgrade eliminates the standard wood trim, replacing it with a glass surface stretching from one side of the car to the other. When the front-seat passenger is viewing video entertainment, the screen is invisible to the driver.
The Superscreen Package also adds a video camera on the top of the dashboard, aimed at the cabin. It has a selfie mode, so you can take pictures of the people traveling with you. But it also works with the embedded Webex and Zoom apps so that you can take conference calls from the car. So, progress?
If all that seems a little much, don’t worry. The new MBUX technology responds quickly to inputs, is as intuitive as your smartphone to use, and simplifies everything so that anyone familiar with an iPhone or Android device can use it without instructions.
In addition, the MBUX digital voice assistant responds quicker to your commands and queries, and is more conversational than before. For example, when we asked for directions to a retail store in a city an hour from home, the digital assistant quickly provided a route and, when we said thank you, it replied, “Don’t mention it.” It is excellent technology.
There is a final component, and that’s the artificial intelligence powering some of this stuff. The MBUX learns over time, with the goal of becoming more adept at knowing and anticipating a driver’s needs. However, perhaps as a part of that, the digital assistant occasionally came to life without summoning it by saying “Hey, Mercedes.” Seemingly, it was listening the whole time, which is a little unsettling.