Ford Edge 2017 Screen goes black after 20 minutes of driving

Asked by rachelsomers Jan 31, 2020 at 02:21 PM about the 2017 Ford Edge SE

Question type: Maintenance & Repair

I bought a used Ford Edge SE 2017 LAST WEEK. I drive it
off the lot and the navigation screen goes black after 20
minutes of driving. Took it back. They rebooted it to factory
settings. I drive off. 20 minutes later. Does it again. So that
following Monday I took car back and they tested
diagnostic on APIM. Ordered a new APIM. Wednesday, I
pick up car with new APIM. Drive off. 20 minutes later it
does it again. I am beyond livid. I have 3 days to cancel my
contract with Ford. They asked for one more chance to fix
it. Ordered a new screen but I have a feeling it's more than
just the screen. Why after 20 minutes of driving? If I turn
the car on and off while sitting there. Screen does not
come back on. I must open the door. Close it. Lock car.
Unlock and restart car. Boom it works. But only 20 minutes
of driving. Help me!!!

1 Answer
90

Guru69698 answered 4 years ago

I have a brand new 2020 Ford Edge and the screen goes black almost every time I drive it. It will be on for one trip and off after I make a stop and turn the vehicle off. I am realizing this obviously has been on ongoing issue with these vehicles. I wish I had read this sooner. I have made at least 15 trips to the dealership. The computer has been replaced twice and has had one factory reset. Now, Ford is concerned that my Samsung S7 is the root of the black screen but my phone has been disconnected from the Ford and at times completely off and the Ford screen still goes black with the audio playing in the background.

9 people found this helpful.
Mark helpful

Your Answer:

Related Questions

  • Ford Edge 2017 Screen goes black after 20 minutes of driving 1 Answer

    I bought a used Ford Edge SE 2017 LAST WEEK. I drive it off the lot and the navigation screen goes black after 20 minutes of driving. Took it back. They rebooted it to factory settings. I drive off...

    2017 Ford Edge SE

    -

    Maintenance & Repair

  • Ford Edge 2017 Liftgate 3 Answers

    When pushing the control button on the liftgate, the liftgate does not close. All other features of the liftgate (remote button on keychain, interior cab release button, and moving your foot under ...

    2017 Ford Edge Titanium

    -

    Maintenance & Repair

  • Ford Edge died while driving 2 Answers

    While driving on the freeway my ford edge died the engine light oil light and battery light came on after it died. What might be the problem?

    2010 Ford Edge SEL AWD

    -

    Maintenance & Repair

  • Sync screen on 2012 ford edge 1 Answer

    Sync screen on our 2012 ford edge went out pitch black what can we do to have it working again? No radio nor parking aid...

    2012 Ford Edge SEL

    -

    Maintenance & Repair

  • Ford Edge loss of power 1 Answer

    I have a 2013 Ford Edge Awd and yesterday, sure enough, I had the dreaded loss of power experience for the first time. Ive read about this issue in the past and felt pretty confident my car ...

    2013 Ford Edge Limited AWD

    -

    Maintenance & Repair

Shortcuts

Search Ford Edge Questions

CarGurus Experts

  • #1
    jcp436
    Reputation
    12,450
  • #2
    GuruVZYCY
    Reputation
    4,370
  • #3
    CITYLIFE404
    Reputation
    3,840
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Ford Explorer
60 Great Deals out of 1,834 listings starting at $6,990
Used Ford Escape
147 Great Deals out of 4,233 listings starting at $2,999
Used Ford F-150
305 Great Deals out of 13,568 listings starting at $3,888
Used Jeep Grand Cherokee
112 Great Deals out of 3,721 listings starting at $4,295
Used Honda CR-V
205 Great Deals out of 4,965 listings starting at $440
Used Toyota RAV4
151 Great Deals out of 3,059 listings starting at $5,995
Used Chevrolet Equinox
99 Great Deals out of 3,131 listings starting at $1,695
Used Ford Fusion
14 Great Deals out of 414 listings starting at $1,451
Used Nissan Rogue
131 Great Deals out of 5,063 listings starting at $2,320
Used GMC Terrain
72 Great Deals out of 3,579 listings starting at $3,999
Used Lincoln MKX
5 Great Deals out of 118 listings starting at $4,995
Used Hyundai Santa Fe
62 Great Deals out of 1,653 listings starting at $499
Used Toyota 4Runner
21 Great Deals out of 527 listings starting at $7,700
Used Toyota Highlander
37 Great Deals out of 863 listings starting at $7,498

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.