Oil

Asked by GuruV92NH Aug 01, 2018 at 07:17 PM about the 2017 Jeep Cherokee Latitude 4WD

Question type: Maintenance & Repair

I have a 2017 Jeep Cherokee latitude. It keeps
shutting off! The dealer is telling me this is a safety
feature because the oil is low. I have my oil changed
at 3-4000 miles using synthetic oil. It is using all the
oil, the dealer is saying this is normal as well... I
don’t know if I believe this. Anyone else having this
problem???

38 Answers

210

Check this out - https://www.consumerreports.org/car-recalls-defects/2019-jeep-cherokee- recalled-over-stalling-risk/ I called the dealership and they are going to do a software update to fix the problem. Hopefully. My 2019 Jeep Cherokee doesn't even have 4000 miles on it and has stalled 3 times. Each time I have to wait about 30 seconds to a minute to get the car to restart. It happened today when I slowed down in the middle of a busy intersection to make a left turn. I am having it towed to them because it is not safe to drive. They checked my VIN and sure enough it was on the list. Fun times. I hope the update fixes the problem, but I will say it is hard to trust the dang car now. Ugh.

15 people found this helpful.
40

My daughter is having the same problem - They are doing a compression test and the dealership believes the engine will be replaced!!! - How was your issue resolved?

4 people found this helpful.
210

Hi, it actually hasn't been resolved. I am just extremely busy. They won't let me go anywhere but the dealership I bought it from for the service for this issue and it is 50 minutes away from me. They did an oil change and handled the recall issue. Now I am just driving it the way it is. It stalls every 2-3 days.

3 people found this helpful.
80

I'm currently having the same issue. My 2017 Latitude stalled 2 weeks ago. The jeep dealer I bought it from didn't have appointment until last week. They did a diagnostic and said I was completely out of oil. I just had a oil change 2 months ago. I drive average 5 miles a day as I'm currently not working. They advised these 2017 models consume more oil than usual. I'm still waiting for car to be fixed. They said they needed to change battery. I don't understand why they changed battery when AAA a came initially and did battery test and it still had power and advised it was not my battery although they tried to jump it but that didn't work. I didn't think it was either because everything turned on but my actual engine. I'm pretty upset that they advised I should check oil monthly.

8 people found this helpful.
150

I am having the same issue. After owning the vehicle for one year, they replaced the battery. I told the mechanic I did not think it was the battery, but he changed it anyway. One year after replacing the battery, it is happening again. Now, they are saying that if the oil gets to low, the car will automatically shut itself off to protect the engine. We just had the oil changed two months ago and they are saying it has to go in for an oil change every 3,000 miles! I was told when i purchased the vehicle that it needed to go in every 5-7,000 miles. This is a rip-off. The oil change and filter replacement at my Jeep dealership charges $150 every time I go in. Also, the oil light has never gone on to warn me that the oil is low (or the battery light to let me know the low oil will effect the battery). The car just shuts down. It did this once on a very busy freeway and I was nearly rear-ended. Very dangerous and costly.

15 people found this helpful.
70

2018 jeep 22000 miles 1 qt oil every 700-800 miles dealer says this common. going to the ford dealer tomorrow to get a new escape 16 different cars in my life and herd of BS like this

7 people found this helpful.
60

I have a 2014 Jeep Cherokee and my jeep has used almost 5qts of oil within 3000 miles. We have also been told this is normal. My car has stalled many times as well and Jeep would never do anything about it. Last time I will buy a Chrysler product.

6 people found this helpful.
260

2018 Jeep Cherokee with 30k miles. It burns through all the oil within 3000 miles. The low oil pressure warning only comes on for an instant during hard turns (look quick). It stalls without any warning from low oil and you'll only know its low oil by manually checking the levels - by the time it stalls you're bone dry and have probably damaged your engine. Now the "service shifter" warning light comes on every week. From the forums I've learned that there is no fix for these problems. This is Jeep SOP. I should have learned from the crappy Chrysler I owned 20 years ago. Junk - never again.

5 people found this helpful.
250

I have a 2017 Jeep Cherokee, that is burning oil...…….for those having a hard time here are the guidelines updated on 8/8/2018...your auto service may not know about the update. The accepted rate of oil consumption for engines used in the vehicles listed above (2012-2019 FCA US LLC vehicles equipped with gasoline engines) is 1 quart (.0946 lite) in 2000 miles (3200km). This means if your car is burning more oil than that, you should qualify for a new engine. Service Bulletin Number #09-007-18 REV.A, Group 09-Engine, Date August 8, 2018. This was sent to me by my Jeep Service guy. Good luck!!

20 people found this helpful.
60

I've been having stalling issues with my 2014 Jeep Cherokee for months, and my battery light would come on. Today some other lights came on and I went straight to dealer. They said it was due to low oil. I'm wondering why the oil light never came on. I'm getting an oil change now. We'll see what happens.

6 people found this helpful.
30

I have a 2015 Jeep Latitude I have a problem with it shutting off as well it's done it to me multiple times when it gets close to an oil change it should be okay you would think up to 4000 miles after an oil change the recent episode that I had was after a trip I came back from California to Oregon I was going around a curve at 60 miles an hour and it completely shut off in traffic almost causing a wreck I was fortunate to be able to get to the side of the road and had no phone service I then got out of the car took my tools went to the hood open the hood and disconnected my battery to hopefully reset the computer so that it would start again and I can get somewhere safe sure enough I was able to do that after about an hour or sitting there I turn my car over it came on and no dashboard lights the heater came on and I was not able to set it off but I was able to drive it another hour to my hometown and dropped it off at a car dealership the car dealership charged me $258 to put it on a diagnostic machine and to tell me that my car was 3 quarts low on engine oil I had my car in the shop and an oil change at 64,000 miles it wasn't supposed to take it back in until it was at 69000 miles I was only at 66400 miles when this incident happened the thing that bothered me the most about this is that I could have been killed in traffic or my engine could have been blown up I am not happy I paid for my car out right I don't owe anything on it and for me to pay $17,000 for a vehicle that I've constantly had problems with it shutting off and I change my oil like clockwork the first year I had it I had a problem with the electronic gear shifter and I paid for it warranty and the warranty wouldn't even cover it I was so pissed off I wound up having to pay $205 to have my electronic gear shift to replace out of pocket when I had a warranty a little FYI for anyone out there who's going to buy a Jeep be careful on what it does not cover everything when expressly it's specified I was going to have all my electronics covered I feel that the Jeep company needs to replace my vehicle with another brand new vehicle or they need to replace my engine with a brand new engine. And the biggest upset of all of this is is I am a bona fide Jeep lover

3 people found this helpful.
30

Yes! A mechanic says my oil stick is dry thus it's a leak somewhere. Taking to dealer tomorrow.

3 people found this helpful.
60

I have a 2015 Jeep Cherokee, bought it brand new in 2015, and get the oil changed every 5k. Currently it has 60k miles on it and I haven't had any major problems (just minor ones like the transmission shifting really hard, radio not shutting off) but then on Saturday, I was driving and noticed the accelerator stopped working and some notice popped up about the shifter and the battery light came on, the brakes stopped working and the vehicle shut down.... thankfully I was able to pull over and apply the parking brake without getting in an accident. I had to be towed 50 miles home. The next day my Jeep started up just fine, no lights came on to indicate an issue. The user guide states that if the battery light comes on, it's a charging system error and to seek immediate service. I drove slowly to the dealership for diagnosis only for them to say my Jeep was low on oil....like wth?! Why didn't the oil light come on then? Why hasn't this happened before? I've actually been driving less the last few months. Makes no sense to me. I'm hesitant to drive it because I need to drive on the freeways to get to work that are in the mountains with little room to pull over. It's nerve wracking to say the least. I called Jeep report it and am waiting on a call back. I will never buy a Chrysler vehicle again. Too risky. I miss my Toyota that I had for ten years without a single problem.

6 people found this helpful.
120

Wish I did research before I bought my cherokee.

12 people found this helpful.
40

Have the same problem 2017 jeep Cherokee latitude. Consumes too much oil between oil changes.

4 people found this helpful.
120

I have the same problem,I already take the car 3 times to different dealer and same history,this is not normal,and with the Mechanic people at my job we did a test and we figure out the the brand new 2019 jeep Cherokee is consuming about 1.65 Oz of oil per day,if this is normal by the dealer so is bunch of lies.we should get all together and take different can a action on this matter.

12 people found this helpful.
40

Currently have the same problem. I have been told it's an oil consumption issue which is common for these engines (have a 2017 Cherokee Sport). They said they could replace the engine, but since they haven't fixed the problem with the engines, I'd likely have the same issues. So either I get an oil change every 2-2500 miles or I go for a new car. Going to be a battle royale with Chrysler I am sure.

4 people found this helpful.
30

My 2016 done this also stop In the middle of a highway as I was driving staring put vehicle out of gear or some such thing. Luckily it was not a busy time. Pulled over and waited a minute and it restarted. Mechanic said because the oil went back out of engine and registered again. I was given an oil change and an oil consumption test. At test time a few weeks later they had to put in a 1/2 quart of oil. But said that was in the normal range..for me to keep an eye on it every gas fill up. I have never Heard such bs in my life I’m a lady and have never checked oil ever just normal oil changes.. they say it the new fiat engines in these Jeeps. Well fiat done these Jeeps wrong! Wouldn’t buy a new Jeep again!

3 people found this helpful.

I have a 2018 Jeep Cherokee latitude I've had for 2 years. I was using a lot of oil then the dealer fixed the issue. It was some small PVC part that was stuck open and obviously shouldn't have been so they replaced it. Now I've got a Miss in my engine, I'm assuming in my engine because that's what it feels like. I started having problems with the jerking motion that a vehicle does when it's losing power so I had my alternator and battery checked first off. The alternator was good and my battery was bad so I put a brand new battery in it. It's still missing and getting worse by the day. This is day three. I made an appointment at the dealer for tomorrow morning at 9:30 so we're going to see what they say. There is no check engine light, the problem is intermittent but still often, my alternator tested good and my battery is brand new so I'm at a loss. I had Advance Auto check for codes and there are none. Just because the check engine light isn't on doesn't necessarily mean its 100% guaranteed that it shouldn't be on. The reason I say that is because the check engine light is part of the electrical system and if there's something wrong there then it's possible that the light isn't supposed to be coming on so there could still be a problem in the engine. We're going to find out tomorrow hopefully. I've got to get out of this Jeep Mopar frame of mind.

20

My 2019 Cherokee stalled on my daughter when crossing through a intersection, three times now. It also uses 1/2 quart of oil every 300 to 400 miles. The dealer said this is normal for the Jeeps. They said, they had to up date the soft wear on the stalling problem. Going to look at a different car any thing other then a Jeep.

2 people found this helpful.
20

I have 2017 Cherokee and having same issue. Last 2/3 times I went for oil change and the guy told me it's low and currently I started paying attention and with in a month the oil level is off the marker. Way below than it supposed to be. I was thinking may be it's leaking but never seen a sign of leak so far. Friend of mine suggested to google the issue and found a lot about this. Definitely, we all need to do something about this. I'm planning to take my car to a dealer. I'm not sure if they'd fix this for no cost. Does anyone paid to dealer for this issue?

2 people found this helpful.
250

Have your service dealer do oil consumption testing. I had my engine replaced due to the oil consumption being too high.

5 people found this helpful.
70

My 2018 Latitude Plus is doing the same thing..It stalls. I sent it to the dealership and was told it was oil as well. They are now going to do a test, where I come back every 1000 miles to see if the issue continues. I believe this oil is burning extremely fast. I drive a lot and I keep my car serviced..I switched from Honda to Jeep..I may have to rethink this again if this keeps happening.

2 people found this helpful.
110

Our 2.4 Jeep Cherokee engine consumes a quart every 1 to 2000 miles. Dealer put in request to change engine but Chrysler denied and said there was a valve cover fix which they did. However, i am taking back at 2000 miles to check oil and I checked the other day (1300miles) and it is already about a quart low. Sounds like they are ignoring a known problem. Maybe a Class Action lawsuit should occur.

11 people found this helpful.
70

What's also weird is that my car never shown any indication that the oil was low..My dashboard showed my oil at 61% and when I took it to the dealership after it stalled, they said there was barely any oil in there..So, when I asked if there were any software updates or anything to get this indication back to normal, they told me there wasn't since it is reset manually. Just kinda interesting that we have a dashboard to tell us certain types of info, but the dealership tells you not to go by them. ‍♀️‍♀️‍♀️

4 people found this helpful.
260

Funny how the instrument panel has no meter for oil level. The oil temp and oil life are useless. You don't know you're down 5 quarts until your engine seizes. If your lucky you'll hear the low oil pressure chime warning as you go around a corner and refill before you do real damage to the car. I wonder if they deliberately left off such a sensor to keep people in the dark on how much oil the engine burns.

3 people found this helpful.

2018 Jeep Latitude, just stalled and shut off. Husband checked and there was no oil. I'm due for a change but why on earth would there be no oil with out a leak. Going to get it changed and then sell this pos.

10

Wow this is crazy reading all the comments! Same thing just started happening to me. I have a 2017 jeep compass and just about a week ago my car started stalling in lights, while turning left/right, etc. Also the oil indicator light comes up but doesn’t stay... i was due for an oil change 1000 miles ago and it’s causing this issue? To me it doesn’t make sense at all... I am getting my oil changed today and hopefully it will be ok after. But I don’t think my life should be in danger or any car should stall because of oil change... it might be another issue, but I shall see.

1 people found this helpful.
10

I bought a 2017 Jeep Cherokee Trailhawk with 26,000 miles on it. Love it, except it uses oil way to quickly. Of course I got the oil changed shortly after buying it. Then around 4,000 miles on that oil change it stalled. Couple times. It was 3 1/2 quarts low on oil. After adding that a couple of weeks later I had it changed again. Less than 1,500 miles is 1/2 quart low again. This should definitely be a recall on these.

1 people found this helpful.
40

Class action is being filed in California for this issue of Jeep Cherokee stalling due to low oil. If you want to be a part of it, sign up here https://forms.aweber.com/form/87/378024987.htm

4 people found this helpful.
60

My 2014 Cherokee has the same issue, but 2014 isn't an option on the form.

My 2016 Jeep Cherokee has done this same thing but there is not an option to put in 2016 on the form.

NOT SURE IF THIS IS NOTED ON THIS PAGE BUT IF YOU HAVE A JEEP CHEROKEE 2.X LITER ENGINE IT WILL US OIL. I WAS TOLD THAT IN ORDER TO GET THE GAS MILEAGE UP THEY HAD TO INSTALL SLIGHTLY SMALLER PISTONS SO AS THE ENGINE ROTATES IT WILL BURN OIL.

...need to check the oil often, about every 2 weeks

The same thing with a 2018 Jeep Compass, Stop-Start Engine Run wouldn't work, the dealer said bad car battery but it checked out fine with USAA Roadside Assist. 3 months later on any coasting right-hand turn engine stalls... Turned of Stop-Start but I needed to power through any turn. Take it to Dealer and 'service' says you are almost out of oil. I told them about the Service on the battery 3 months ago and asked them if they checked the oil... He said it was fine... So, in 3 months all the oil 'vanished'? This was 5/11/2020... Never heard of such a thing, oil is going somewhere... SAD SOG Laos 1970-'73 w/ Air America and Tony Poe...

2017 Jeep Latitude. Same stalling issue. Realized that it is "burning" oil way too fast. Happen again today with only 4000 miles between oil changes. Checked oil and it was almost out. Oil life is at 52%. Crazy and very dangerous. No warning, it just stalls.

Same here I have a 2016 Cherokee with 32,000 miles on it. it will literally stall due to low oil even though I have 2,000 miles left until my next oil change. Dealership keeps giving me the run around. Ridiculous

This just started happening to me and my 2016 (bought at the end of 2016), only have 36,000 miles. This is UNACCEPTABLE!!! i ALMOST GOT KILLED, live off of an interstate. Chrysler is going nothing about this and continuing to keep making JC with this issue?

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