How do I turn audio on?

I assume you have tried pressing the power button?

Of course. The strangest thing happened. My entire screen was black. I made an appointment to have the car serviced. When I pulled into the service bay, the screen suddenly came on ... said Sync my Ford ... uploading file. After the file uploaded, everything came back on. Very strange.

Have you had the recall done?

What recall? I never received a notice.

It may have been done already or they may have not sent a notice.