auto reply that said "CG could not list my car"

Asked by stejohns Aug 01, 2020 at 04:28 PM about the 2010 Kia Soul Sport

Question type: Car Selling & Trading In

I'm new to CG and just listed my first car. Had a quick response from
customers after listing. After entering my contact information, I received an
auto reply that "CG could not list my car", and listed 4 or 5 reasons as to
why. Can anyone tell me what is going on? It seems to be connected to my
address, but I'm not sure. Now I'm in limbo altho they've already taken my
money, but I'm assuming the listing is now down and I'm getting no response
from customer service.

2 Answers
620

Luis answered 3 years ago

This is CarGurus customer support team. Please reach out to us directly to user_support@cargurus.com so we can assist you with your inquiry.

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stejohns answered 3 years ago

I did, and CS told me they couldn't explain why my listing was unacceptable. I emailed Patrick. I asked to escalate my concerns to a manager and he said he couldn't give me their contact info, but would "pass it on to them".

Mark helpful

Your Answer:

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