Should I really have to pay a diagnostic fee during inspection for an issue that the dealer supposedly fixed but couldn't clear(light)?

Asked by Calvin Jul 02, 2015 at 03:21 PM about the 2007 Mitsubishi Outlander LS

Question type: Maintenance & Repair

I'm at a mitsubishi dealership to get my 07
outlander inspected. I spent over 10,000
dollars about two years ago getting this car
fixed at this location after an accident and
after it was all done, They revealed to me
that they couldn't get the abs and service
engine lights to go off.....I tried to be
understanding and was just happy to have
my wheels again. The year after I went back
to get an inspection done and brought to
their attention the trouble they had getting
the engine lights off and they waived the
110.00 diagnostic fee because the. "service
engine soon" Light was triggered by the abs
light (yes they replaced the sensor
originally). Now they are charging despite
rather or not the check engine light is being
caused by the abs system. I'm I wrong to
think that if they can't fix the problem they
shouldn't be charging a diagnostic fee?

2 Answers

FordNut answered 8 years ago

Ethically, morally, Customer service, and much more say no, you should not have to pay them for a diagnostic. Legally, they can (and do) charge But if you have any work done that diagnostic fee should come off the top of bill

2 people found this helpful.
Best Answer Mark helpful

Calvin answered 8 years ago

Thanks. I ended up going to auto zone where I was going to borrow tools to disconnect my battery in attempt to reset the code. The guy said he could just reset it with his device which he did. I've been driving for over 50 miles and my dash has never been so silent. Took it to get inspected and passed. I think the dealer may have just been screwing with me from the beginning (as easy as that is to believe). They sent me home after 3 hours of waiting and wanted me to come back in a week and leave it there -No way. Thanks for your response Ford nut, that made total sense to me.

Mark helpful

Your Answer:

Related Questions

Shortcuts

Search Mitsubishi Outlander Questions

CarGurus Experts

  • #1
    Daniel Foster
    Reputation
    1,150
  • #2
    Alk1084
    Reputation
    540
  • #2
    Tanner Nelson
    Reputation
    540
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Toyota Highlander
38 Great Deals out of 828 listings starting at $7,498
Used Hyundai Santa Fe
61 Great Deals out of 1,675 listings starting at $499
Used Kia Sorento
73 Great Deals out of 1,820 listings starting at $3,888
Used Toyota RAV4
140 Great Deals out of 3,035 listings starting at $3,900
Used Honda CR-V
192 Great Deals out of 4,984 listings starting at $440
Used Nissan Rogue
131 Great Deals out of 4,976 listings starting at $2,995
Used Nissan Pathfinder
36 Great Deals out of 1,722 listings starting at $4,999
Used Ford Explorer
51 Great Deals out of 2,017 listings starting at $6,990
Used Honda Pilot
38 Great Deals out of 964 listings starting at $1,230
Used Toyota 4Runner
27 Great Deals out of 553 listings starting at $7,700
Used Jeep Grand Cherokee
140 Great Deals out of 3,673 listings starting at $5,555

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.