Horrible Customer Service From Cargurus


Asked by Js08016 Oct 26, 2019 at 01:52 AM

Question type: General

Last Sunday morning my account was deactivated without explanation.
Monday morning I called Cargurus Customer Service at 1 800 227 4878 to find
out why. The first person I spoke with could not or would not give me any
information. When I asked to speak with their supervisor I was told NO and
hung up on! I called back two more times and was told to email user support.
So I did. After several hours with no reply I called Cargurus again at 617 354
0068. That number went straight to voicemail and I never received a return call.
Monday afternoon I finally received an email stating "We're sorry for the
inconvenience. Your account has been reactivated." No explanation of what
happened or why my account was deactivated in the first place! When I called I
told them I was on the question and answer forum frequently and had been for
several years! Obviously this made no difference! To me volunteering our
knowledge and time is no different than volunteering at my local church, fire
department, etc. It is because of those of us who volunteer this forum is a great
place to come with car questions! We have a lot of very knowledgable people
who volunteer to help others! Judging from the poor treatment I received it is
Obvious Cargurus does not appreciate or value us at all! I'm not looking for an
"attaboy", compliments, or anything more than some consideration when a
problem arises! Obviously Cargurus doesn't think we volunteers deserve that!
This situation was very upsetting to me and I wanted answers as quickly as
possible. The disrespectful treatment I received from Cargurus Customer
Service "team" was disgraceful. Especially to someone who has been
volunteering to help make the website a good one for the past seven years!
What should we volunteers do about it? I think we long time regulars, and you
know who you are, should put together a plan to fix this problem and make the
powers that be here at Cargurus realize what good people we have!!
Suggestions? After the terrible treatment I received I think it's important for us
volunteers to push back!!                 Jim

4 Answers


Clearly they take us for granted.

1 people found this helpful.
Best Answer Mark helpful

They sure do and it's ashame! Without people like you and me and many others this forum would be a joke! It's too bad the people who run this site don't see that! Thanks for chiming in, FOR! I appreciate it!! Jim

1 people found this helpful.

I doubt CG's monitors or even cares about this forum. I am sure it drives a lot of website traffic so they should care but I see little evidence that they do. Mostly they keep deleting features.

1 people found this helpful.

I agree with you but I do take most of the questions here seriously. I believe there's real people asking real questions. Of course there's some dopes who can't even spell or create a sentence, those questions I ignore. I think alot of people who come here can't afford to have their vehicles repaired by a shop, are very young and want to learn something about working on a vehicle, or want a second opinion. I've worked at my local Napa store for nearly twenty years and if me or anyone else treated a customer the way I was treated on the phone they'd be fired! I've seen it happen! Speaking of being fired one of the reasons I was upset about my account being disabled was earlier in the week someone was fired for stealing "information" from the company's computers. Then three days prior to my account being disable here a coworker had her debit card compromised. Since then we've been told that the "information" stolen was not from the personell files. But when I called Cargurus last Monday I didn't know that and was very concerned that this might blow up into something far bigger! Thank God it didn't. I do consider this a fun hobby or pastime and realize our status as volunteers. I also think that when a problem arises we should be treated with respect. Not be hung up on or be dismissed. I also believe that our forum brings people to the Cargurus community. Maybe to ask a question now. Then to buy or sell a vehicle later. BTW I also believe this thread was read by a higher up initially. It was several hours from the time I created the original post until it went live. Hopefully we can make a change in how we're treated! Jim

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