Horrible Customer Service From Cargurus

They sure do and it's ashame! Without people like you and me and many others this forum would be a joke! It's too bad the people who run this site don't see that! Thanks for chiming in, FOR! I appreciate it!! Jim

I doubt CG's monitors or even cares about this forum. I am sure it drives a lot of website traffic so they should care but I see little evidence that they do. Mostly they keep deleting features.

I agree with you but I do take most of the questions here seriously. I believe there's real people asking real questions. Of course there's some dopes who can't even spell or create a sentence, those questions I ignore. I think alot of people who come here can't afford to have their vehicles repaired by a shop, are very young and want to learn something about working on a vehicle, or want a second opinion. I've worked at my local Napa store for nearly twenty years and if me or anyone else treated a customer the way I was treated on the phone they'd be fired! I've seen it happen! Speaking of being fired one of the reasons I was upset about my account being disabled was earlier in the week someone was fired for stealing "information" from the company's computers. Then three days prior to my account being disable here a coworker had her debit card compromised. Since then we've been told that the "information" stolen was not from the personell files. But when I called Cargurus last Monday I didn't know that and was very concerned that this might blow up into something far bigger! Thank God it didn't. I do consider this a fun hobby or pastime and realize our status as volunteers. I also think that when a problem arises we should be treated with respect. Not be hung up on or be dismissed. I also believe that our forum brings people to the Cargurus community. Maybe to ask a question now. Then to buy or sell a vehicle later. BTW I also believe this thread was read by a higher up initially. It was several hours from the time I created the original post until it went live. Hopefully we can make a change in how we're treated! Jim

no answer, but i'm kind of fed up. twice they were to pick up my car. no show. not even a courtesy call. now they say wed. that sure takes care of going out of town for xmas

I wouldn't change my Christmas plans for this! There has been some discussion about whether or not Cargurus buys and/or picks up vehicles. To my knowledge they do not! So until I hear from someone who has had their vehicle bought and/or picked up by Cargurus, consider it a scam and ignore them! Go on with your plans, have a Merry Christmas, and a good time!! Jim

It is shameful that CarGurus delivers vehicles at 11:30 at night so that you cannot see the damage on the vehicles. Not only that I have off numerous times for my deposit back and they will not give me the deposit back. As far as I'm concerned car Grooms is the worst company that anyone could go and try and shop at it for a vehicle. You cannot get a 1-800 phone number to complain you cannot find anywhere to phone. They are trying to sell me a vehicle that was damaged and there was a lot of defects as in sensors going off like a Christmas tree lights on the dashboard what does a person do? I'm at a position right now where I am thinking of declaring bankruptcy because the dealer will not give me a refund on my deposit and I do not want that car. It has been a week and a half since they took the car back and this is just not fair to any consumer about buying any vehicle.