RAV4 2020 battery dead after not driven 2 weeks cause?
my brand new toyota rav4 battery died after not driven for 2 weeks and service
man says that not driven for straight 2 weeks is the cause is that true?
Same thing happened to us, and have NEVER experienced such a thing with any other vehicle we’ve owned in the past 50;years. Plus, it happened again today and had only sat undriven for 3 days. Bad performance for a car owned for just 2 months.
Shouldn’t be, but the same thing happened to us after owning it only one week. And we’ve never experienced anything like after 50 years of driving various vehicles. Plus, now two months in with our 2020 RAV4 hybridit has done it again - this time after only 3 days without having been driven. Either a bad electrical system, or Toyota’s just making lemons instead of lemonade.
Just happened to me brand new car not driven for 2 days.
Just had to have mine jumped this weekend - did not leave lights on or doors open . The toyota roadside assistance contractor said he has had to jump 20+ 2020 rav hybrids in the last 2 months....something is up with it. intend to take in to toyota.
Money has done the same thing three times now The latest left it dead, doors locked no lights or indicators at all Measured jump start terminal and it was 12 4v which is ok for charged battery. Unplugged the large red wire going into the fuse box. Reconnected it and voila the car came back. Dealer has found no faults. Hopefully this tidbit gets to toyota so then can figure out what goong on I checked for prius or corolla issues bit found none On another note. Tje jump start terminal.is one sided so if you jumper cable doesnt connect to both jaws of the positive make sure the jaw the wire is clamped to faces the shiny terminal side of the jump start post. Good luck Jim Brooks Ourbackporch@gmail.com
Same here! Sat for 8 days in warm climate. Took it to Toyota they said battery was ok. Mentioned amount of electronics causes battery to use more power even when not running. I still think there is an issue. Possibly remote connect?
Same here it is not something that is standard. We have owned other hybrids there is definitely a problem with this car don’t listen to people who think it’s normal to let a car sit for two weeks and the battery goes dead that is complete BS. This car will be dead after five days of sitting in the driveway. If they don’t fix this they’re going to have to buy it back this is a POS. Anyone who has to fly out of in the airport for a few days will not be able to get home when they return to their originating destinations without a jump. Toyota has some major problems! I hear a recall coming!
They are just blowing smoke up your ass because they don’t have an answer from corporate yet I’ve been driving for over 30 years I have old cars that will start after weeks of setting. Don’t take no for an answer Toyota has a major problem and the service managers are of no help. Just call corporate and get the ball rolling with them.
Mine just did the same thing. 2020 Rav4 xle. Not hybrid. Left it sitting a day and it was dead this morning. Called Toyota and someone came and jumped it. Took it to the dealership. They said nothing is wrong???
I have a 2020 Rav4 hybrid and it did exactly the same thing. After just a couple of days the battery was completely dead and I had to call someone to start the car. The same thing happened a few weeks later. Both times the dealer tried to blame me for the problem.
Same here, new RAV4 2020 and battery dead after 2 days. This is not normal for a car under 4000 miles.
Ok ,so we are not the only ones with this issue, second time with dead battery, first time Dealer replaced battery and it dead in less than a week again
There are two things happening. 1, the battery is being drained and 2 the car won't start. I measured my battery when car wouldnt start. Voltage was 12.4v not full but not empty. The car was dead. Disconnected and reconnected battery and car started. NO charge or boost required. A few days later I measured battery at 12.07 v much lower state of charge. Car woke up and started without a problem. Now Hondo we get action from Toyota as the dealersndont seem interested in fixing this.
Mine lasted a couple weeks. Now battery dead again second time. Going to different dealership tomorrow. Last one said nothing wrong. I’ve been driving the car more often. It sat for one day and second day it was dead. Sound like this time they may replace battery. If it doesn’t work this time I’m going to ask for a new battery each time. Maybe they will look for a solution? I’ll let you know what happens tomorrow. If anyone has found the issuer please let us know.
most of you guys have hybrids right ? Im about to purchase mine tommorow so immthingking to get the xle now not the hybrids .
Went to dealer. Got a new battery. I’ll let you know if it lasts or if it dies quickly again so far so good.
I don’t have a hybrid. Toyota RAV 4 AWD gas engine.
2020LE HV 7000 miles, four months old. Dead 12v battery about 20 hours since last driven.
2017 RAV 4, battery went dead a few months ago. Brought it to dealer. Said the system testing software had a glitch. Put a new battery in. Battery dead again yesterday!! Brought to dealer. Wait and see!!
2020 RAV4, 3 months old, 2500 miles. Battery went dead in garage after sitting only 2 days. ToyoCare came out to jump it. He said don't turn it off without running it around with the engine on. When the engine is not running, the belts aren't turning and the battery is not charging. This is the car battery, not the hybrid battery. Toyota definitely has a problem and needs to find a solution.
2020 RAV4 hybrid here, four months old, 1100 miles. Totally dead today after sitting a couple of days. I called ToyotaCare after my jumping it failed. They were able to jump it and suggested running or driving it for half an hour to make sure the battery was charged. This was the first time we had this problem. We had a 2007 Camry hybrid for 13 years that NEVER had this problem! What is going on, Toyota???This is not acceptable, since it sounds like we're apt to continue having this problem.
Have a Brand New Rav4 2020 Hybrid Cruiser approx 6 wks and the battery was flat. They blamed the Dash cam because it was still drawing power whilst under 12 v/,,,, Fine I had cam taken out and 4 days later the same thing flat battery,, After lots of testing they found a faulty cell in the battery. Oh but we are not refunding you $147 for the previous diagnostic test because we think the cam caused it. Meanwhile i have order a new cam from them to protect myself in case they say anything about cam causing it again. I took them for their word the cam caused the issue. Seems Batteries are a Problem for hybrids
I hope Toyota figures this out and does a recall. Meanwhile, I just bought a jump starter pack. They are amazingly compact, and inexpensive. Now I can be assured that I won't be stranded somewhere inconvenient.
2020 hybrid xle 1,225 miles... sat idle in the driveway for 3 days and woke up to a dead battery. This would appear to be an issue with these models since I found this thread quickly. Toyota needs to figure it out and issue a recall to fix it.
My 2020 RAV4 XLE, 3 months old with 1,715 miles on it, sat for 4 days: battery dead. Had it jumped. (My 2008 RAV4 Limited with a 3 year old battery could sit easily over a week with no issues, my friend’s 2013 Lexus GS350 has sat for two weeks, no battery issues.) Toyota Care was super stumped when I called for help and could hear the faint chirping from the alarm. Took it to my dealer today for a battery test, battery came back in perfect condition. Service guy said he’s seen several 2018 & 2019 RAV4s come in with dead batteries after just a few days but I was their first 2020. And he said they wouldn’t be able to diagnose the issue because without a warning light there isn’t a code for the vehicle to report. Thinks is a manufacturer defect. I mean if this is all I’ll have to deal with then fine, but if I go anywhere and park my car for a week now I’ll know I need a jump when I get back. Might as well invest in jumper cables. For a brand new car. *sigh*
2020 Toyota Rav 4 Hybrid XSE, 2 months old, 1500 km driven only. Left in driveway or 36 hours. Completely dead. Makes no sense to me that a huge company like Toyota can let something like this happen without issuing a recall or a notice or something. I have the Toyota app that alerts me if I leave a window slightly open. Got no alerts the entire weekend, and the app is actually reading everything as normal.
I own a 2020 RAV4 TRD with 7,000 miles and the car wouldn't start after letting the car sit for no longer than 3 days on 3 different occasions. One time I was stranded at the airport waiting for a jump start. The dealership told me the battery terminal wires were loose and that was the reason. I got the car back and it happened again while I was on vacation and now they are saying they can't replicate the problem because the battery is perfectly fine. I'm about ready for them to take this car back and give me one that works. I shouldn't have to worry about being stranded with my family.
I have a Dec 2019 RAV 4 Hybrid only just 5 months old and Battery gone completely dead twice. Had to get it towed the first time as jump start by RACV would not work. Can't take handbrake off as electric so had to slide it up the tow truck. Was advised it was the Dash Cam toyota installed settings were incorrect but then happened again a week and a half later but was able to jumpstart. Had been on a long 1.5 hour drive the day before. Something is not right. It's at Toyota trying to work it out as apparently the battery is fine. So unimpressed.
People with this issue on the RAV4 forums have discovered that turning off the electronic parking brake prevents the battery drain issue.
how do you turn off the electronic parking brake?
See this thread here about turning off the automatic electronic parking brake: https://www.rav4world.com/threads/dead-battery.303636/page-12 The procedure appears to be this: See page 224 in the HV manual. Turning the automatic mode off: While the vehicle is stopped and depressing the brake pedal, press and hold the parking brake switch until a buzzer sounds and a message is shown on the multi-information display.
Shouldn't have to "read the owner's manual" to turn off a parking brake, as leaving a parking brake on for 2 days shouldn't discharge ANY vehicle. Pretty useless comment there.
The same thing happened to my Rav4 Excel AWD yesterday. It is only 2 months old. Today, I had breakdown come to the house to check it. They were astounded at the size of the battery and said it is far too small for this vehicle. He has worked on other Rav hybrids before this new model and said none had such small batteries as this one has. He has replaced it with one twice the size. Maybe that is the problem with every else's? I await to see what happens from now on, but worth you all asking about maybe?
Same issue here- less the a month old. Car sat in the drive way for 2 days, went out this morning and the battery is completely dead. There are issues with this vehicle that need to be addressed.
Has anyone found the answer to this problem. I’m also having this problem with my 2017 RAV4. I’ve had a jump once and it was OK for a couple weeks and then today it wouldn’t start. Took it to the dealer and they tested everything and everything checked out OK but they’re going to keep it overnight to see if something is draining the battery. They said nothing was wrong with the battery or any of the electronics.
2020 Rav 4 hybrid here. Dead after using it two days i a row! Sat there completely dead! What happens when I go on a trip for a few days. Road service came home and jumped started the car. Took it to the dealer and everything was fine. Battery checks and no issues WTH. So I have a $38k unreliable vehicle.
Does anyone having these issues have a dash cam and rear cam installed. My. dealership are saying there is definitely something draining the battery slowly but are having issues working out exactly what is.
I have a 2020 Rav 4 Premium I have had it 1 month last night the battery died, no lights left on or anything. I had to jump it.
My 2020 Rav4 Limited Hybrid has needed a jumpstart 2 times in the first 3 months of owning it. The first time it sat for 3 days before, the second time it was driven 12 hours earlier. The dealer can't find anything wrong, but I think its ridiculous that a $45k vehicle has this issue when it is brand new. Not happy.
Ditto 2020 RAV4 hybrid
I called the dealer and ask him about the push button start. Because after you turn off your engine. I wonder if it’s easy to push it again I accidentally when your foot is off the pedal and you said it into accessory mode. The dealer told me that it doesn’t automatically go off and that could be draining the battery.
I bought my brand new 2020 Rav XSE Hybrid 1 week ago - drove it a bit - loved it - 169 miles -- let it sit for the weekend and now It is sitting in my driveway after 2 days of not driving it - unable to start. I am heartbroken - I travel for work and sometimes the auto needs to sit for a day or two - I am so worried that I will be stuck somewhere, Obviously there is something really wrong with these vehicles after reading everyone comments- it makes me sad that I am not the only one - No one is giving any answers - this is rediculous.
I also had this problem with my new RAV4 Hybrid. It turned out to be the front and rear dash cam was slowly draining the battery when parked. Toyota removed them and I have not had any problems since.
Just an update. I mentioned it again to my dealer at my last service. They told me they checked the battery and it was fine, and "these new cars are designed tp be driven every day." I let him know that it rediculous, and you should be able to leave a brand new $45k vehicle for 3 days without needing a jump. His official advice was "keep an eye on it." Thanks for nothing.
I have the same problem, 2020 XLE, purchased less than a week ago. It sat for two days, and the battery was completely dead. Very disappointed to say the least. Hopefully, Toyota will own up to this issue soon and make it right.
Owned for a week- 169 miles - Every system failing on this auto - looks like christmas lights so many things flashing - Had it towed to the dealership this morning - after hours I just got back from the dealership in a LOANER CAR....they were unable to diagnose why ALL the systems are failing- they have no idea what is wrong with it ( 2020 Rav4 XSE). I just contacted Toyota Corporate and filed a formal complaint - they gave me a case number. I think its a lemon. I am going start keeping a file...this is unbelievable. So disappointed. They need to do something about these issues. This is one of atleast 7 failing and flashing systems ..
Same thing happened to us but the dealer is telling us it was not the battery... the dashboard was flashing all different messages the drivers side headlight stayed on while the passenger one was off the car would not unlock only the drivers door was unlocked and it wouldn’t lock... it was like something I’ve never seen before and I grew up around cars as my father owns a service station ... unfortunately it’s in another state... the car is less than 2 weeks old I’m so upset for my husband as this is the first car he bought opposed to leasing ... did anyone experience this while their batter was drained ?
Update..Dealership still has no idea what is wroung with it. They told me they need to keep it for another day or two to try to figure it out. Today is day 3 I haven't had the vehicle. Its obviously a lemon...I need to see if they will give me my money back, I will not feel safe driving this vehicle. No more hybrids for me.
@Sally I wonder if it does have something to do with the front and rear dashcam. Our 2019 Hybrid battery died after 6 months and 3 weeks later it has just died again. This is making me super nervous about reliability now!
For my RAV4 Hybrid Criuser AWD it was definitely the front and rear dash cam turning on when parked due to motion sensors draining the battery. Had to get it towed twice. We got them removed and have not had a problem since. Finally love my car again.
Thanks @Sally- I'm going to have to check this out. My husband took the car camping over the weekend. He drove it for 3 hours to get there and the battery died after sitting there for 2 days. It would make sense if the dashcam causes it because the motion sensor would have been going off all night at the camp site. How annoying though! The camera cost a fortune and we actually really like using it.
If you have to disengage anything that came on your brand new car , it needs to go back - it is a lemon. All items should be fully functional without having things removed from it that it came with and you paid for. I opened a case with Toyota. Yesterday - I went out to start my 2020 Rav4 XSE and it was dead again - 2nd time in a week. All warning lights flashing and systems failing- I had it towed to the dealership again- I spoke with the GM of the dealership and he took the auto back into inventory and gave me a new one with 2 miles on it. They are paying off my other loan and I was fortunate to get the 0% financing on the Hybrid that they are now offering. I will keep you all updated on the new one, but this one already shows fully charged, not like the other one. I am optimistic.
I have the exact same recurring issue from the time I purchased a brand new 2017 RAV4 Hybrid. In the next 3 Years I have called Toyota Roadside assistance for Battery boost almost once every 2 weeks and also exhausted my CAA roadside assistance. In addition to this I have also had the battery replaced in early 2019 and although it worked for a few months - it is now back to the same issue and the battery needs to be replaced again. Is there a direct line to Toyota Complaints where we can call to complain?
We have a non hybrid XLE had the same experience with the battery we had it towed to the dealer they tried to send it home the next day and said the battery was charged and fine ... I told them we were not taking it back till they figured out the problem and 4 days later they said the battery was fully charged but kept saying it needed to be charged more ... when the dealership had the car I found this group and saw that we all have similar problems... so I called the GM out on it and she said the rave4s with the problems are the ones made in the USA and ours is from Japan... just wondering where your cars are from ....bc I think it’s a crock but my husband fell for it lol just so sad because they are new and we are all having issues ...
I think all should be flooding Toyota with these issues, they will do a fix/recall and get all of these vehicles right if there are enough complaints. The number for Toyota is 1-800-331-4331. Tell them you want to open up a case - dissatisfaction with the product as these vehicle defects are unacceptable. They will give you a case number, bring you vehicle to the dealership (call Toyota Care and have it towed in - paper trail for lemon law) Tell them you have opened up a case with Toyota and want all documentation to be thorough as this vehicle is an issue and may be a lemon. Open up a word doc and document everything that happens/everything that the service dept say ect. 3 x same problem = lemon - 2 x in some states - a vehicle that does not start and will leave you somewhere is a safety issue. See your states Lemon Laws.
2020 RAV4 XLE Premium AWD - non Hybrid. Same issues. Only owned the car 10 days and after sitting 2 days, dead battery. Put it on a charger, got it started and took it back to the dealer where they gave an unacceptable answer of "it sat on the lot too long" and sent my wife packing with no record of the visit and a quick voltage check of the battery that said it was charged. I called the service manager and let them know this was not going to stand and that there's something that's either drawing current or the battery is faulty. Back to the dealer that afternoon and they spent the next day looking at the current draws over time. Regular battery check showed it tested good (good voltage, cold cranking amps, etc). Car is drawing down the charge within spec (~25mW - acceptable <50mW). Service manager remembered hearing that there was a batch of batteries (Dec2019-Jan2020) that were faulty and recommended to be replaced - exhibiting faster discharge rates although they test good under normal loads. Turns out our battery was manufactured in that time window, but not in the bad lot. Toyota recommended that the battery be replaced anyway, though. I'll keep tracking the voltage draw down once I get it back and keep my fingers crossed. I get my RAV back tomorrow and will update this group if I see any further issues. Those of you seeing this behavior might check in with your dealership to see if your battery is on the "naughty" list. Hope this helps.
Thanks guys, In the meantime I've purchased myself a portable battery and start leads just in case it happens again and I need to jump start the car. I bought this car because I travel a lot for work and need a reliable car and now that my battery has died twice I'm very nervous about its reliability. Interestingly the guy at the car parts shop said he has had heaps of people with new cars coming in to buy the chargers (not just for Toyotas) because the newer cars have lots of computers that draw power constantly and people aren't driving them as much because of Covid 19. (That is true for us as we have used one tank of petrol over the last three months when we would usually use that over two weeks). At least if it happens again I'll now be able to jump start my own car.
3300 miles and same deal. To be fair, we're sheltering in place, and don't drive much at the moment, but wow was I surprised. Seeing how common it is, I will be having a talk with my dealer tomorrow!
I'm having the same problem. 2020 Rav4 Hybrid, 3900 miles. This is the SECOND time it's happened to me, both times it had been only a couple of days since I'd driven it. It's in the shop right now, and they're telling me nothing is wrong with the car, that I'm just not driving it enough. BS! I've owned it for 4 mos and have miles on it. The problem is that it's random. It works fine for months, then shows up, and both times in the shop they found nothing wrong. They need to get to the bottom of this. Printing out these posts to take to the dealer to show them. Toyota needs to get their act together.
It would be interesting to share the battery manufacture date. As I mentioned above, there are potential issues with batteries built in Dec19-Jan20. My original battery had a 1/20 stamp on the top. The replacement is 2/20. Replace the battery, sat for 2.5 days and still had plenty of charge - minimal voltage drop and fired right up. Hope this resolves the issue, but I'll keep this list up to date if I see this happen again.
Car still in the shop, but sounds like they're taking it seriously this time, thanks to all of you who have posted here. They are in contact with corporate service center and trying to problem solve. They assure me they won't give it back until they figure it out. Fingers crossed. I see a recall in Toyota's future. I appreciate all the voices here. The numbers are quite convincing.
Got my car back. They think MAYBE it was an issue with the remote starting app, that could have been continuing to keep something connected and draining the battery. They've reset that, so now we wait and see. The part in all of this that INFURIATES me is that they aren't accountable. On their summary they said I was not driving it enough to charge the battery, which is total BS. I'd driven, 3500 miles in less that 4 months, and had driven AT LEAST 100 miles the week it happened, 40 miles on on Friday, it sat on Saturday, and wouldn't started on Sunday. They suggested I keep it hooked up to a trickle charger... SERIOUSLY???? There is nothing in the owner's manual suggesting ANY of this. Toyota needs to man up.
I have a 2020 Rav4 Hybrid XLE and completely dead. It sat for one day only with 5,900 miles on it and 7 months old. Key fobs won't respond either. Error message on Instrument panel briefly showed "Smart Key Malfunction." Imagine if you're 100 miles in the middle of no where. Hope these aren't lemons.
@Jimmy, that is exactly what our car did! The second time the battery died my husband had taken it for a 3 hour drive to go camping and it day there for two nights then wouldn't start on the third day when he wanted to come home. He was out in the middle of nowhere (with no phone reception) and it was just very lucky that another camper nearby had some starter leads! I've lost confidence now so that's why I've dished out money on a portable battery with leads. It's crazy!
Update to dead battery issue. Just got out of the Toyota dealer and they gave me the same answer others got. Absolutely no fault codes or issues with it. The battery was perfectly normal. No answer or solution as to why the battery died.
Squeaky wheel, people!!! I complained to Toyota, as well as my local service dept, and I gave them a 1 star review on their website. They need to figure this out and do a recall. I LOVE my Rav, but the frustration with Toyota is huge. I won't buy another if they don't give better service.
Do you use the auto parking brake? If so, disable it. Many have found this workaround a temporary solution. It's a design defect that Toyota is ignoring. Other sites have reported this same exact problem and noted the workaround.
I live in a flat area so I disabled it The first week I bought the car. Wish it was that easy. I do use my power lift gate almost every time I go shop.
Two days ago, we bought a brand new 2020 RAV4 Hybrid and brought it home. This evening we decided to take a spin around to learn the features. We were excited to get going ....the engine would not start, not turn over ...dead. It is Saturday evening ...and we have to wait to Monday. I am furious.
A completely dead 2020 RAV4 hybrid with 2200 miles on it yesterday, last driven 12 hours before. I have been driving it normally, even during the shutdown, and had just driven it 400 miles on a road trip last weekend I had a 2014 Prius C for 6 years with never a problem. AAA jump-started it, then I had to spend 3 hours at the dealer, getting the battery recharged (at 5 volts). Reading this thread has me very worried! Luckily it was a Saturday, not a Sunday, when the dealer would not have been open. The weird thing is that I was gone for a month in Feb, right after I bought the car, and it started up just fine after 4 weeks...not happy!
My died the one day in the garbage, why
My new RAV4 Hybrid has done the same thing twice now. Taking it to dealer. I had a 2007 Highlander Hybrid and never had a problem unless the battery was truly dead.... and that battery lasted over 3 years in the Arizona desert. Houston, I think we have a problem..... sg
I got the 2020 RAV4 Xle and drove it every day for 5 weeks. Then after one day of non use, it wouldn't start! I had to use the manual key to get the door open, & was able to get it jump started. When I took it to the dealership, they said they checked it out and everything was fine. They said I must have left something on, or a door open. I don't understand how that's even possible, since everything has automatic shutdowns.
We clearly have plenty of documentation here that this is not an isolated problem, nor is it something owners are doing wrong. I have complaints filed with my local dealer, as well as the national Toyota website. unfortunately, none have been helpful in the slightest. When speaking to the national customer service people today, I asked them for statistics of how many warranty repairs they have done on these. They told me they don't keep such statistics which is a blatant lie... obviously that is how they determine when a recall is in order. I encourage everyone to file complaints so that the squeaky wheel will finally resolve this issue. Unfortunately neither their site nor their telephone bank are very user friendly. Thanks to all who participate in ending this. The phone is: 800-331-4331 Online: https://www.toyota.com/support/#!/app/ask
Yikes!! the Hondra CR-V hybrid does the same thing...neither company has the hybrid battery fix. Not buying a hybrid from either company, dont want to keep calling Triple A to charge a battery on a new car! I appreciate car consumer reviews for the real deal.
Hybrid Cars: Hidden Drawbacks - https://www.autotrader.com/car-tech/hybrid-cars-hidden- drawbacks- 209417#:~:text=Battery%20Issues&text=The%20result%20is%20better%20gas,no%20lon ger%20hold%20a%20charge.&text=Many%20hybrids%20can%20last%20up,can%20be% 20a%20big%20risk.
Hi All, I bought Toyota Rav4 Hybrid 2020, in November 2019. I have had to get jump start twice by calling Toyota Care also took it to the dealer. He found nothing wrong said there are no codes for him to look for fault. It is very strange, I did not drive for one day and it died, that is un real specially with COVID19 everyone working from home limiting exposure to outside.
In answer to B's response about hybrids, I don't the battery in the article is the one that is giving all of us these problems. It's not the hybrid battery, it's the one used for the starter that is for some reason being drained.... and it seems like a problem with the 2020s, not previous models. Also, someone on this string had it with a non-hybrid. The reason I went with Toyota was because they had so much experience with the Prius, which has been around for 25 years without having this problem.
Sadly, you can add me to this growing list. My 2020 Rav4 Hybrid XSE was DOA in the driveway after only 36 hours. Just 5600 on it. Reading the answers here and on another forum, I feel like this is going to be a battle. I wanted to have it towed to the dealer so they could see all the different codes and info, but the tow truck driver was unable to get it into neutral, so it had to be jumped. Of course, everything went away at that point.
I will add our same problem to the list. 2 week old 2020 RAV 4 XSE. Sat for 2 days and totally dead. Could not open with the key FOB. Dealer has it, can't wait to hear what he thinks the problem is and then show him this tread.
We have a 2019 Rav 4, not hybrid. We got it to drive as a second car on nice days and don't want to get salt underneath. One day my husband went to warm it up and it was completely dead. He has a rechargeable jumper and it started right up. Took it to the dealer and was told it wasn't driven enough and we need a battery tender. That's a bunch of crap. Now it's June and we wanted to take it out after it sat for a week and it wouldn't start again. This morning it started but we can't depend on it at all. Calling the dealer today and tell them I want it fixed right or I'll call someone in cooperate. I've copied most of these replies and taking them over to the garage. Thank you everyone.
Update: After my car got jumped I drove directly to the dealer and left it overnight as they were closed. The next morning, it would not start for them either. They jumped it and drove around, then back and let it sit for a couple of hours. Started up no problem. Did a load test, no problem. No codes were found. I know these guys can't say anything, but the service tech said enough that I know this is a problem for Toyota. That said, he did say that any further problems call Toyota Care and make them tow to the dealership. So it seems I have a $40K car that's unreliable. Sad. As a side note, my vehicle was manufactured in October 2019 in Ontario.
The fact the service departments can't say anything says it all. I thought Toyota was better than this. They were in the past. What good is it to tow the vehicle to the dealer when they just jump it when it gets there. Also, you can't get the vehicle out of park when it is dead. I turned the auto park feature off and have not had the dead battery problem since. It has been over six weeks ago. Could be a coincidence. Who knows? Toyota should.
I had the same battery issue. I have a 2020 Rav4 XSE Hybrid. I called AAA to jump the car and then took it to the dealer. They found the battery to be very low and recharged the battery. I was lucky that I left my car doors unlocked that day. Usually I park in a public structure. Had the battery died with my doors locked, I wouldn't be able to get into the vehicle to open the hood. I just have the remote entry and don't have a physical key. I also just received a notification on a recall to fix my fuel gauge. I noticed I cannot fill my tank to full... I have been disappointed with Toyotas. I used to have a FORD and thought that sucked. Toyotas have different set of issues and aren't that much better.
Guru3TM56. Sadly we are in the same quandry. Regarding the door though, there is a key in our FOB that will open the door. At the end with the metal ring you will see a little sliding part. Slide this away from the ring and pull the ring/key out of the fob. Note when you unlock the door, remove the key before pulling the handle. You'll see what I mean when you open the door. Good luck to all of us with this problem. It sure is disappointing to pay this much money and have such poor support from Toyota. Kind of like how they treated the brake and gas pedal problem.
Same issue here. 2020 Rav4 Hybrid. 2k miles and car wont start. The tech who came to jump the car said the problem is all 2020 Toyota Hybrids. The Rav4 and Camry are the two cars he gets called to jump start most frequently. Everyone seems to love their Rav4 including myself. Very unfortunate we have to deal with this issue. The auto parking brake being disabled is interesting but we shouldnt have to disengage it. It could cause more problems down the road knowing thats how the car is supposed to operate. Anybody with an update from Toyota?
Add me to this growing list of unhappy customers. Only 4,400 miles on a NEW 2020 Rav4 and it WILL NOT START. Amazing. The ToyotaCare man is en route as I type this. Toyota needs to put as much energy into fixing this problem as they do in closing a deal. Come on guys.
Same problem for my new 2020 Rav4 LE, 1300 miles 3 months old, battery got drained out 3 time in the past 3 weeks. Took it to the dealer, left the car overnight, then they found out the same problem next morning - car can't start up. They said there's a sensor problem and they have to order the park for me, asking me to leave my car there for 3 days, then said the part wouldn't arrive in 7 days so I had to go to the dealer to pick up my car, they will call me once the part arrives. I have never had any of problem in any of the new cars I owned in the past 25 years, I don't know what is going on with the new Rav4, and don't know why Toyota hasn't recalled it.
I also wanted to share with you all - disengaged the Electronic Braking System doesn't fix the problem; it's also strange that the EBS would automatically comes back on itself after a few days in my car.
Does anyone know how to contact Toyota to report such a problem for a brand new car? Or can you please let me know how to contact Toyota Care? I used two Sienna cars in the past 12 years and I never ran into such problem especially I do drive my car daily for a short distance, the battery was dead after parking for about 8 hours during the day on this this 2020 Rav4 with only 1300 miles; a week later the battery was dead after parked overnight; then it was dead again after I left the car overnight in the dealer's service center.
Ben, PLEASE do join us in being the squeaky wheel. That's the only way this is going to get resolved. So sorry you're going through this. The phone is: 800-331-4331 Online: https://www.toyota.com/support/#!/app/ask
Ben, it would be very helpful to know exactly what sensor they are replacing. At least we could suggest to our dealers to look at that. CrabbyCamper, I'm sending an email every week to the link you posted. You have to click on New Car Information in Step1. If you click on product they won't accept you email, they refer you to their phone number. I include this thread in my message. If everybody did this maybe they will start paying attention. Calling them is a joke. They have been no help at all and act like they never heard of this problem before.
I called Toyota and filed a ticket on this battery issue. Not sure if that helps. I hope the more people call and file a ticket on this perhaps they will start a replacement program. Ironically, I received a letter from Toyota on a gas gauge replacement program. My gas gauge reads less than full every time I fill up my 2020 Rav4 XSE hybrid. Is there a website people go to to review new cars? If we post there, that could get Toyota's attention. If people don't buy new cars, Toyota will address that much faster.
Hi Mark, thank you for your reply, the dealer told me the part should be in yesterday but then told me it wouldn't arrive till the coming Tuesday. Therefore, I am still waiting to see what sensor they are going to replace till I see the paperwork. Luckily, the battery was dead after they asked to leave my car there overnight, even though it was fully charged when I was dropping off around 11am. But yours is Hybrid, so it may not be the same as mine. Nevertheless, it's the first time that I am having issue with a brand new car over 25 years.
Mark, sorry to trouble you again, what Topic did you select using https://www.toyota.com/support/#!/app/ask? when I select Product, it's prompting me to "Toyota Customer Experience Center at 800-331-4331 for resolution." Thank you!
Short story .. our new 2020 XSE hybrid did not start the other day. Message on display said something about a Smart Key Malfunction. This is after having the check engine light coming on 3 time, all within the first 500 miles :-( Roadside assistance was unavailable due to "covid" and unusually high call volume. Not a great start to our "dream car" purchase. Finally got a jump start, its been okay for the last 3 days, fingers crossed.
Hi Ben, Go to New Vehicle Information and it will let you then send a message.
I filed a case with Toyota and they had me call them at 1-800-331-4331. I called and they don’t recall if it’s not a safety issue. They only document the issue. To put it bluntly we all got duped and bought duds.
WHAT THE HELL??? No recall unless there is a safety issue? The very least we can do is to give 1star ratings on our local dealerships. What is this going to take? Social media blitz? Ideas anyone?
Add us to the list. 2020 Hybrid Ltd., all the bells and whistles, have put 3000km on it, let us sit for less than 24 hours. Went with Toyota because we live on an island so reliability is a must. Ha. Ha. Called Toyota Canada and ended up hanging up on the woman who offered to read a portion of the warranty agreement a THIRD time (I was attempting to obtain agreement from them to pay for ferry fares). The kicker for us is the Ferries are not covered, so the tow, whilst covered by the warranty package, is free, but Ferries likely to cost me $800. I am having buyers remorse like you wouldn’t believe. This vehicle is part of our retirement plan. I’m literally nauseous. We also had the electronic key error code to start, then it all died. Tried to jump it with no success. Broke down Saturday, and their contracted tow company can’t get it to the dealership until Tuesday, and then what? Is there some joint action we can engage in? This is unacceptable. I should have know better, since I had a 2007 RAV Ltd. with the oil burning issue that sadly didn’t burn ENOUGH oil to receive the fix. Otherwise I have loved both vehicles.
Here is what I just got back from my latest email to Toyota: Thank you for contacting Toyota. Below is a summary of your most recent email message received and our response. We appreciate the continued opportunity to be of service to you. Subject 2020 RAV4 hybrid dead battery Response By Email (Elizabeth O.) (07/06/2020 12:06 PM) Dear Mr. …….., Thank you for contacting Toyota Motor Sales, U.S.A., Inc. To effectively address your concern, and ensure we have all pertinent information, we ask that you please contact us at our toll free number, (800) 331-4331. Our hours of operation are 7:00 a.m. to 7:00 p.m. Central Time Monday through Friday and 7:00 a.m. to 4:30 p.m. Central Time on Saturdays. Your case is filed at our National Headquarters under file #2007........... Sincerely, Elizabeth O. Toyota Customer Experience Center
Has anyone found a solution to this problem? My 2019 Rav 4 XL goes to the garage July 16th. My son-in-law, a mechanic, called and really chewed them out for saying they need driven every day and he wants it fixed. They told him a couple things that may be wrong with it. I am 71 years old and my husband is 77. We do NOT drive it everyday because we don't want to get it all dirty underneath and have a 17 year old Tracker to drive, which never leaves us stranded.
I took my Rav4 to the dealership after I had to jump it because it didn’t start. Since all of cars are under warranty, they should run a machine to diagnose the entire car. This machine which tests every part of the car takes 2-3 hours. Any dealership that does not do this is being negligent. If you take it to the dealer and all they do is run a simple battery check, you are being duped. Once the warranty is over, they would not run the machine but do a simple battery check. They replaced my battery. I understand this probably won’t fix the problem but at least they took the time to thoroughly look through it and gave me a new battery.
Update: Just got a call from the dealership my car was towed to and they said the battery voltage was a little low, they charged it and it's just fine now and there's nothing wrong with it. I am not impressed. I'm now on the hook for what I assume will be up to $1000 in ferry fares (not covered by roadside/warranty). For me to call roadside every time it doesn't start will be cost prohibitive. So I guess I'll be buying a trickle charger. I'm livid.
Guru3V1D8 - please keep us updated as to how the new battery works out for you.
As an update after battery replacement (~3 weeks ago). The problem has not reoccurred even though the car has sat without starting for several 2-3 day periods. As I mentioned before, our service manager identified through a Toyota internal group that there was a problematic batch of batteries created in Dec19-Jan20. I wonder if you all could look at the battery sticker on your cars and see if it is in this range. Our battery was manufactured in 1/20. They replaced it with a battery dated 2/20 and so far so good. Good luck all. I'll jump back in if the problem comes back again.
My battery was replaced a couple months ago. I bought the car in November of 2019 so not sure it was in the batch of batteries previously mentioned in one the the messages on here. I've had no problem since the new battery. BUT I have driven the car more often too. The most its sat is a day without using it. I'm going to have them check it when I go in for my next servicing. A small issues I keep having to change my temperature setting on main screen in general settings After a couple days the ℉ changes to ℃. I change it in the settings back to ℉ but it never stays that way. Most likely I"m thinking a software issue and not related to battery issues?
If you saw my earlier posts you'll know my battery was replaced a couple months ago. I bought the car in November of 2019 so not sure it was in the batch of batteries previously mentioned in one the the messages on here. I've had no problem since the new battery. BUT I have driven the car more often too. The most its sat is a day without using it. I'm going to have them check it when I go in for my next servicing. Also I did turn off the automatic packing brake and only use it occasionally using the switch on the console. A small issue I keep having to change my temperature setting on main screen in general settings After a couple days the ℉ changes to ℃. Yesterday I changed it and this morning it read ℃. Not sure that has anything to do with battery issues sound more like a software issues with the tech system.
I work for a government entity and we purchased 5 2019 Rav4 Hybrids for fleet vehicles. 2 vehicles that are not used every day consistently need to be jump started. At first I would call Toyota Care, but it was so often (once a week), I just started asking our maintenance crew to jump it instead. I am at a loss right now - does it need to go back to the original dealer? Unfortunately because we are gov. we couldn't just buy local - this dealer is about 150 miles away, Not convenient. Any advice? This seems ridiculous that Toyota won't do anything about this if it's not a safety issue.. It IS a safety issue if someone is left stranded.
Add me to the list! Mine is a 2019 RAV4 limited and the battery has died twice within the past two months after a week to 10 days of not driving it due to sheltering in place most of the time. I’ve had to call Toyota roadside both times to come and jump it. The first time it happened I took it into the dealership and had it checked out. I got the whole nothing’s wrong, the battery is fine, it just needs to be driven around more often speech. Extremely annoying not knowing when the battery will just give up on you! Definitely giving Toyota a call tomorrow!
I have a 2020 xle premium that’s has two dead batteries in 6 months. My battery finally failed and gave the dealer a fail code so they could replace it back in may. I have come across a few posts on some other groups that say that getting the TSB update for the DCM can possibly help with the battery drain because someone said their dealer though their car kept trying to ping a satellite to show its location and if it was cloudy or in a parking garage it can’t communicate with the satellite and just Keeps trying and trying which drain the battery. I had my dealer install the update last month and I hope they did it correctly because all they said was “ it didn’t fail”. This is the update for the Toyota remote connect that is supposed to make it work better. Anyways I’ve also been disabling my parking brake and I drive my car extra just to keep my battery charged which is actually getting kind of stressful. Just super annoying that it’s been like 7 month and Toyota still can’t seem to find a real answer
I bought a 2020 Rav4 Limited in March. Car sat in garage for 2 days last week and wouldn’t start on Monday. Received the Smart Key Malfunction message on dashboard and then it went dead. Had Toyota Care jump start and took it to the dealer. Like all of you, they said nothing was wrong and would check around to see if anyone else was having this problem. Naturally, they found nothing. Thanks to you guys and your suggestions, I called Toyota and got a claim number. They did admit that they are hearing about these problems. He suggested that I not disable anything since that may void my warranty. The car will be sitting this weekend so we shall see. If it happens again, I will have them check the date on the battery. I appreciate this group and let’s keep complaining!
I'm afraid to write here that since I got a new battery a month ago for my 2020 RAV4 it has started up, even after being left for 10 days, when I went to CA. I had a dead battery, which AA jump-started, then took it to the closest dealer to be charged (it was at 5V). The first dealer said that the battery checked out "fine" but when I took it to the dealer I prefer on that Monday (where I bought the car and guys I trust), they said the battery failed, and they gave me a new one. I think I am in that batch of batteries that were no good, and the service manager hinted at that without saying specifically that that was a huge issue. He told me there were "several types of batteries" installed in the 2020s in Dec-Feb and some "didn't seem to hold the charge in the RAVs." Well, fingers crossed, and yes, we must keep complaining and posting here. Thanks for all the comments and updates.
I got a case created and asking to contact Toyota's National Headquarters. Can anyone tell me the experience by contacting the National Headquarters? would it be a waste of time by calling them? see attached email below: Subject: RAV4 2020 battery dead after parking during the day or overnight Thank you for contacting Toyota Motor Sales, U.S.A., Inc. We are sorry to learn of the concerns with your 2020 Toyota RAV4 LE. To effectively address your concern, and ensure we have all pertinent information, we ask that you please contact us at our toll free number, (800) 331-4331. Our hours of operation are 7:00 a.m. to 7:00 p.m. Central Time Monday through Friday and 7:00 a.m. to 4:30 p.m. Central Time on Saturdays. Your case is filed at our National Headquarters under file #2007xxxxxx. Sincerely, Christina C. Toyota Customer Experience Center
Drove 2020 RAV4 Hybrid, about an hour non-stop and then got in line at a ferry terminal where we were due to board. Car would not start after 30 minutes with engine off, error message displayed that Hybrid system not available, however there was power to windows and doors. Had to call Toyota Care and they gave me a Jump. First time it has happened mileage 2950.
My 2020 RAV4 Hybrid wouldn't start today, so I'm part of this club, it seems. Funny no one talking about how hard it is to get to the battery without power. You have to lower the back seats, climb into trunk area, use a screw driver to get to the manual latch in order to open the natch to get to the battery which is in the trunk area. And while I'm considering getting a trickle charger, considering where the batter is located, not sure wires and all will allow me to keep it connected.
Guru383JY .. Ha, I went thru the same gymnastics to expose the battery as you after multiple youtube video's. When Roadside assistance arrived he jumped it from the fuse box under the hood. seems like all my hardwork was for not.
@Guru383JY There are jumper lesds under the hood. There is a red lead sticking up in the back of the fuse box in the left-hand side of the engine bay, and you can negative ground to the bolts on the strut tower just a few inches away.
I have a 2020 XLE Premium AWD that is not even 2 months old and has less than 600 miles on it. Yesterday I tried to start it and got the Smart Key Malfunction message. Husband checked the battery and it was at 5v. He charged it to 13.8v and it started, although I had messages stating my SRS Air Bags malfunctioned and my rear parking assist is not working. Drove to dinner and when I came out, those messages were gone and everything seemed normal. Husband checked my battery tonight and it is draining...back down to 12v. Calling my dealer tomorrow. So disappointed in this. This is my 4th Rav4 and I never had a single issue with any of the other 3. This was my dream car, fully loaded, and now I have this problem with a 2 month old car.
2nd time our battery is dead. 2 days since last driven - no way this is normal even for a newer car with all the electronics. AAA came out the 1st time, tested battery, said it is dead. Took it to dealer - their test says all is well and won't change the battery. Another poster here said the dealer replaced the battery and it still died a 2nd time.
Update to my previous post; the tech that jumped the battery said it could be due to the key fob being too close to the car - it communicates to the car repeatedly. We now have the fob far from the car and will report back if it dies again.
New 2020 RAV4 TRD, purchased 5/20/20, 2 occurrences of dead battery so far. 1st at about 770 miles, car sat in driveway for 4 days while out of town. Service department at dealership checked for draw on battery, found nothing, started fine after they let it sit a couple days. Had them install software update as previous posters mentioned, and I disabled automatic electronic parking brake. 2nd occurence happened again after car sat unused for 4 days about 2 weeks later. Husband found whatever was draining battery was draining so fast that battery wasnt gaining any voltage while on charger. He disconnected battery and it jumped up from 7 to 12.3 volts. Have not yet had vehicle serviced again, in contact with service department manager who was supposed to get in touch with Toyota and get back to us. Any previous posters have any updates on status of their vehicles? I am researching my state's lemon law.
So sorry this is happening to you UP226. Thank you for your post... especially about the softwear update because my dealer insists this is the problem, so if it recurred AFTER you had that done, they clearly didn't fix it. I talked to them just yesterday, they said they had reset the "firmware on the DCM (Data Communication Module), which is basically the cell phone computer within the vehicle." I have not had a recurrence since a couple of months ago, but I also do not trust my car either. I do love everything else about it.
900 miles on my 2020 rav4 xle, drove everyday for a MONTH, let it sit for one day and my battery is dead... add me to the list. Wtf??? They need to fix this crap asap or give me a new d*man vehicle!
My 2020 RAV4 XLE was dead last Saturday morning. Took it to the dealership today. Waited 5 hours for them to look at it for 20 minutes and tell me nothing is wrong with it. If it happens again I'll get it towed there. It's very disheartening to feel like my brand new vehicle isn't reliable.
Tons of folks seeing the same thing. First thing; file a national complaint; https://www-odi.nhtsa.dot.gov/VehicleComplaint/ My battery has died twice; 2020 Rav4 Jan purchase. 1st time; Apr 1 week sitting. 2nd time; July 2 day sitting. I've heard of the following causes; 1. Bad batch of batteries; my mfg date is Oct 19. 2. Mystery sensor to be replaced; weeks to get in per the dealer. 3. Key fob, BlueTooth phone, etc. communication. 4. One owner found the interior lights on after a few hours of sitting - found this twice. Have any of the above apply to you? Do you have others?
Everyone that has this happen needs to call Toyota customer service and file a complaint otherwise they don’t know how big an issue this is. When I called the guy I spoke with said he’d taken some calls about battery issues but not enough where he would see it as a wide spread. I’ve read somewhere else row truck drivers say they jump multiple RAV4 and camrys each day. The 2020 Camry has the same issue as the RAV4. This whole issue is so frustrating. Especially because whenever my battery dies my dealer insists I’m the only person in town with this issue
I did that today - 800-331-4331 Toyota Customer Experience
Bought a brand new 2020 RAV4 TRD last month - we parked in the garage for two weeks - today the car battery is dead !?! We are extremely frustrated - we’ve had the vehicle less than a month...
We bought 2020 Rav4TRD brand new last month - we parked the vehicle for two weeks to self isolate - now our quarantine is finished and our 2020 Rav4TRD battery is dead !?! We bought a Toyota for reliability - after reading about everyone’s similar dead battery challenges we are considering returning the 2020 RAV4 - we can not risk being stranded with a dead battery again...
Check the date on your battery; it is on the right side. First digit is .year, letter is the month Also, call 800-331-4331 Toyota Customer Experience to file a complaint. I'm recording the voltage daily; after driving it around for 20 minutes today and waiting 7 hours, it reads 12.11 - it should be closer to 12.6 (full charge). Looks to be a bad batch of batteries. Could also be a parasitic drain.
Add me to this list too! So I just bought mine as well, though mine is a used 2016 RAV4, and after leaving it in the driveway for two weeks without driving it, it will not start! And the worst part is that we can't even get the car into neutral to roll it into a position in which we can jump it... SO frustrating! No lights left on or anything like that either.
I bought a new 2020 Rav4 XLE Hybrid on June 9, 2020. Today July 20th, after sitting for four days, the vehicle was completely dead. After waiting for hours for the Toyota Tow Service, I found how to jump the battery, and got it started. The engine ran a long time until the battery was charged. I will take it to my dealer tomorrow, but after reading all these comments, I doubt that I will be a happy camper.
Also have this issue with a brand new 2021 Corolla Hybrid. I barely got it about a month ago and I have had a dead battery twice already. Really disappointed.
Update on my 2020 Hybrid XSE. After sitting for 7 days while I was on vacation, not only was it dead but now have the fuel tank issue as well as the gauges not being accurate. I took it back to the dealer where it was kept for 5 days. I was given a loaner RAV4, not a hybrid. Additionally, I filed another case with Toyota Corporate. Here’s what happened: Toyota Corporate got in touch with the dealership service tech. A full diagnostic was performed. What was found was poor programming in PCM. Corporate had them perform TBS 0021-20 software update to the telematics in the PCM. I have no idea if this will fix it, but at least it’s something. As far as the gas tank filling/gauge problem, still no fix. What I ended up doing was standing at the pump and dribbling fuel in. I managed to get in 8 gallons which gave me a range of 428 miles. I should end by saying that all things aside, I love this car. No, I’m not happy about any of this, but the dealer and Toyota Corporate have been great. I think filing these cases is the most important thing so that Corporate can work with the dealership.
Andy; Make sure you call 800-331-4331 Toyota Customer Experience to file a complaint. We had the same problem; 2020 Rav4 XLE AWB sat for 2 days. Keep the key fob at least 30 feet from the car, no idea if that's the problem but did hear from the Toyota tech who jumped the car and a dealer tech that the fob keeps in contact with the car. When at the dealer tell them of the 140+ complaints here, and have them; 1. Do a full charge; should be 12.6 volts. If not, that's a problem. 2. Do a parasitic drain test. 3. Get the print out of the diagnostic.
Add me to the list! 2020 rave XLE hybrid . Sat for 2 days 3,000 miles on it! Waiting on tow to dealership. I will be calling Toyota to file a claim as well
Guys, who applied the TBS 0021-20 software update, did it fix the battery drain issue?
Just an update on my RAV4 xse. After getting it towed to dealership. They informed me there was nothing wrong with my battery or software! But told me I had to start every 3 Days if I didn’t want this to keep happening! (Even tho mine didn’t start after 2 days!). I asked well what if I am away and can’t do this? His reply “buy a changing unit to plug into car!!!! “. Are you freaking serious ???? It’s a brand new vehicle!!! He also said due to Covid a lot of people are experiencing this same issue! I am more mad than words can possibly spell it out!
Hi all, sorry each of you is going through this. It sounds more than a just a little frustrating. As someone who is about to buy a new Limited trim hybrid RAV, I was wondering if anyone has an idea of how prevalent this problem is? Reading the thread here makes one feel that it is every model sold, when clearly it can't be 100% of them. I have already reached out to the dealer to ask that the T-SB-0021-20 firmware update be looked into before I pick up the vehicle.
Has anyone with these battery issues ever gotten Toyota to resolve the problem? If not, has anyone had success returning the car under a Lemon Law? Just curious....
I've had my new 2020 Rav4 - not hybrid for less than 2 months. It has 900 miles on it. Went to leave this morning and it was dead as a door nail. I had not driven it for a few days. Maybe 3 days? i kept kicking myself all the way to the dealer (an hour away) thinking I had left a light on or something. The dealer said everything checked out and agreed that I must have left something on. After reading this comments, I'm not so sure. I'm ususally really careful about making sure everything is off. I'm pretty upset as I bought this car for its reliability.
GuruJXKFB, you did nothing wrong. I think we all suspected ourselves the first time. I looked it up in the owner's manual, and even if you do leave something on, it's supposed to shut itself off so it doesn't run down the battery. Toyota dealers are either oblivious, or they know and are trying to cover it up.... either way it is highly unprofessional AND unacceptable. That they have the audacity suggest that we must drive these cars every couple of days, or hook them up to a charger is ridiculous. One person said they wouldn't do a recall unless it's a safety issue. This absolutely IS a safety issue. If I drive up to the mountains out of cell range, and out of charger range, and this happens the consequences could be dire. This should never happen on a brand new car. Hold their feet to the fire until they get this fixed!
I read a post on Facebook in the RAV4 Facebook group that someone had their keyless entry pad replaced inside their windshield because the dealer found that it was causing a parasitic drain and that corporate told them how to do and and knew about the issue. This is totally contradictory to anything I’ve read before where corporate has no clue what’s going on.
I too have just experienced this matter yesterday morning as I was leaving for work with my wife. I got in the car and the engine just didn't start. It just puttered and then it went dead. I should have noticed something was wrong because the inside dome lights were really dim. I called road side assistance and they jump started the vehicle but I decided to still have it towed so they can run a diagnostic. Seems that the car is fine, but, the battery tells them that it needs to be charged. So, since the car is under warranty, they're going to replace the battery with a new one. I just leased the car in January and I shouldn't be going through this. I've been leasing with Toyota since 1996 and this is the first time my car went dead. Thank God for warranty. So, make sure they can replace your battery with a new one if the car is still under warranty.
I opened a case with Toyota today. She said that my local service manager had given me good advice. Both said, if I am not going to drive it on any given day, I am to go out, start engine (make sure garage is open said he), and let it run for 20 minutes. This will keep the car from going dead. I’ve had it less than 2 months- - a 40,000 dollar vehicle. I will not be doing this. Toyota, you have 3 chances to fix this according to Florida lemon law. And you and I both know this car is going to die again.
Twice in a month my 2020 RAV4 Hybrid wouldn’t start on a Monday morning after not being driven over the weekend. This last Monday I had it towed to the local Toyota dealer who have now kept it for 2 days to hook it to the parasitic drain monitor to see what is draining the battery. It’s not evident so they called their regional tech person who said to update the DCM (which was mentioned in a previous comment) which hopefully will take care of it. The Toyota service rep who has called me 2 times a day and answered all my questions said they think something like the SOS signal is looking for a location at random times and that eventually drains the battery if it’s not being driven. I appreciated reading this thread of comments before I got my car towed because it allowed me to be super assertive and clear about what I wanted them to do and they’re doing it. So thanks and hopefully this will fix the problem!
On the Car Complaints website, (carcomplaints.com), they have the 2020 Rav4 Hybrid listed as having "No complaints". I was going to post there about my dead battery experience, but decided to wait to see if it happens again. I took my vehicle to the dealer and they said since it was just over a month since I got the 2020 Rav4 Hybrid, and the vehicle had been sitting on their lot, the battery was not fully charged. I asked the service manager, why the vehicle charger didn't bring the battery up to full charge, and why it completely died. He said charging it would take care of it. I'm watching it like a Hawk.
If the car batteries are not dying on the dealer lots after days of non-use then it must be something that is enabled at time of purchase draining the battery. I wonder what that is.
Updating the DCM did not solve the problem for us. Since the update, the battery has died twice. Now the dealer has agreed to replace the battery. If this doesn't work, we will file a lemon law request.
The battery in my RAV4 died three weeks after purchase. The dealer charged the battery and said it was fine. For some reason I suspected where I kept my key fob in the house was too close to the car in the garage and was continuing to communicate. I purchased a key fob faraday box, which blocks the signals. No problem for six weeks. Had the local auto parts store test the battery a week ago and they said it was in great shape. The key fob box costs about $25 online.
For my vehicle, the dealership performed an inspection after my battery died and did the computer update, but my battery still drains rapidly and takes a lot to charge in general. I can’t put my foot on the accelerator for more than a few seconds or it drains the battery. My gas mileage is now crap. But I drive it everyday so it hasn’t died again yet. My story: I bought a 2020 RAV4 hybrid in December 2019 and the battery died a week ago. Didn’t drive it for only 1.5 days. Had 7500 miles. Dealership couldn’t find any issue with the battery. Called their main line for Toyota services and they told me they weren’t aware of any issues and there were no planned recalls. They said someone from customer relations would call me back 2 days ago but haven’t heard from them yet.
Update on my 2019 RAV4: the dealer kept it overnight, did a drain test and supposedly found nothing. Contacted corporate and opened a case, was told they would communicate with the dealer to see what was going on and what else could be looked at, and basically got a response of “it’s not being driven enough” ...so doesn’t sound like corporate is going to do much else since nothing was found. Guess I need to start looking at my state’s lemon laws!!!
We have exactly the same problem with our 2020 Mazda XR5. In to dealership twice for a long list of tests and they cannot identify the problem. So it's not just the Toyotas. The car engineers are goofing on the electronics and WE are paying for their learning curve!
Had our 2020 Rav4 for about a week and went out into our gagage and it was dead. Had a bunch of alarms go off and car would not crank. Had it towed to the dealership. They reported a dead battery. They charged the battery and said they couldn't find anything wrong. Told them to keep it overnight and check they batter draw down the next day. Went to the dealership and they told me they were going to run some more tests and contact Toyota. There was another technician who overheard the conversation and waved us over. She said this is an ongoing issue with the new Camry and Rav4 models and what they have found is that the car is pinging the satellite for the vehicle location and that if it doesn't make contact it just keeps pinging and will drain the battery. The fix is a software update from Toyota. She said it is a known issue and there will probably be a recall at some point. They are doing the software update today. Hopefully that fixes the issue
Is the software update they are doing the TSB update from March of this year that is also supposed to help the remote connect work better? It’s tsb 0021-20 I think. Please let us know. I had them update mine back in June and I’ve been good since then knock on wood. But I have also heard that people have had the update and it doesn’t help
@guruJGW3V can you please keep us updated about wether this update fixes the problem? We've just had our 3rd flat battery in 3 months yesterday. So glad I purchased a portable battery starter but it is becoming super unreliable! We are in stage 4 lockdown in Melbourne so we definitely haven't been driving much (max 5kms a week) but surely you can leave a car for a month without driving it and expect it to still go? Imagine every time we go overseas and leave our car at the airport- it will be dead when we return!
Well, it’s just happened again. 2020 RAV Ltd hybrid....Second time in 5 weeks. This time it read “park break not available”. I’m in tears. Paid $50000 for this.
2018 Toyota Rav4XLE 4wd disengaged error message. Car won't crank on, but radio comes on. Here is the irony, this happened after my lease turn in assessment was done. The car was parked in the driveway instead of the garage and it died. AAA gave it a jump at around 7p and the next morning by 8a it was dead again.... I'm so annoyed, I was turning it in this week now I have to spend 200 or more possibly on a repair
Joining the thread - my 2020 rav 4 TRD was purchased in May.. worked perfectly fine and has about 5000 miles on it. Let it sit for a couple of days which I’ve done previously, the weekend before I want camping and my car sat for 4 days and started fine. When I tried to start the car it said smart key malfunction see owners manual - then it completely died. Called Toyota roadside assistance and they sent someone to jump the car.. it started immediately. I drove it around for about 10 minutes and then parked it for a few hours. Went back out and it’s completely dead again with a new error message. Taking it to the dealership tomorrow! So bummed because other than that I LOVE this car..
I own the 2020 RAV4 TRD. It's 7 months ago, 5,000 miles. My battery died for the first time last week after I left the car unused for 4 days in the garage. I'm curious if there is an easy way to open the rear liftgate when the car battery is dead. My jumper cables were in the the spare wheel compartment when my battery died and I couldn't access because my lifegate wouldn't open. That was really annoying.
Yes - there’s a little plastic cover on the hatch, inside, that you pry off and then there’s supposedly a latch inside. Of course when we tried to use it, the latch inside was invisible- I suspect the dealership didn’t leave it as they found it the last time it was towed for a charge. So right now I have to drive my car around town every day to keep t charged for next week when it goes in for inspection, otherwise it’s another 2 day tow job.
GuruGTWDL In the owners manual it shows you how to open rear liftgate manually. Since you can jump start the Rav4 from the engine compartment, I need to move my jumper cables from the spare tire area. Glad you mentioned the cables.
One more here, But I do not live in the US, I live in Central América, bought a Rav4 Hybrid in March, has 1K miles and yesterday after 5 says of not using it, is dead, jumped started it, worked as usual, left it overnight in the garage and today 12 hours later it Will not start again, all dead, my car is built in Japan, so it is not a plant/Country specific failure... Will take to the dealership and have them keep it overnight to see if car car turns on next day.
Update on 2020 RAV4 TRD: (Purchased 5/2020. Two occurrences of dead battery with “Smart Key System Malfunction” message appearing on dash, both occurring after vehicle was parked for four days.) Service department at my local dealership has had the vehicle for 2 ½ weeks. They said they are seeing a major draw on the vehicle, and have narrowed it down to the electronics. Per Toyota’s instruction, they pulled out a fuse for ecu/dcc2, and the draw is gone. They are continuing to run tests, and said there is also a problem with the smart key system. I hope this information is helpful, and I will continue to post whatever else I find out.
Toyota RAV4 hybrid Limited! Same issue. Car sat for two days in my garage. It would not start. At the service depot right now and so frustrated! Did not know this was an issue with this new vehicle with 5800 miles on it!
I have a rav 4 same issues found answer in owners manual page 107 under electronic key battery saving. Apparently key fob and car keep communicating and over days this can kill car battery- procedure disables this communication.
Owners manual Page 149 for Rav4 Hybrid 2020. Battery-saving function The battery-saving function will be activated in order to prevent the electronic key battery and the 12- volt battery from being discharged while the vehicle is not in operation for a long time.
Update: after the second dead battery in my RAV4 Hybrid limited, the dealership kept it over night and could find nothing wrong. They did suggest a solar charger, which is said no way to - I’ve a carport and no interest in owning a brand new vehicle that I have to mess with - that’s why I traded in my ‘07! The dealership was wonderful - very sympathetic and they read through this thread and remarked on how all of us are experiencing the same thing and there seems to be nothing found to fix it. They replaced the battery, I guess that’s the easiest thing to rule out, and I’ll going to keep a driving log. They did say that each time you drive the thing, it takes 4 hours for all the crap to completely power down. The last time it died I’d driven it extensively one day, two short trips the next day and day 3 it was dead. I will update you if this new battery fails or if it seems to have done the trick. If anyone else has an update please add it here - regardless of how it goes. The more info we have the better. I feel confident in the dealership I’m with and have hope for a solution. Once I can rely on it, I’m sure I’ll love it again.
GuruGN91F and Jimmy; this matches what I've heard from the Toyota Roadside tech who jump our 2020 Rav4 XLE the last time it died, and our experience with keeping the key-fob 20 feet from the car. No problems for us since we've been careful to keep the key fob away from the car. Everyone here; please try that as an experiment - keep your key fob 20 feet from your car. I know it sounds crazy, but it IS in the owner's manual. Toyota still needs to fix this, but until they do we all may be able to avoid this situation.
Also - the manual has instructions for a battery saving key option - I’m not sure if it’s for the key battery or the actual car battery but it’s super easy to do. Hold the lock key down while pressing unlock twice. You’ll see 4 light flashes on the fob.
My car died while on vacation, brand new 2 months old. Roadside assistance called and was shocked the battery was already dead. He believes the battery has a bad cell and needs to be replaced. As far as the key-fob bing 20 feet away, it was at least 50 feet away from the car. I have no front or rear cam, so that is not an issue. But I am taking to dealer tomorrow. This is a complete disappointment in a brand new vehicle. I am going to record every time this happens so I have proof. Maybe a class action lawsuit will wake this company up and take responsibility, this complete BS.
@CrabbyCamper - have you had any problems since your DCM update? I'm thinking the first time they attempted the update on ours it was unsuccessful. After having the vehicle for a number of weeks at the service department, many tests, pulling fuses, they were directed back to that update again by Toyota. Fingers crossed that it actually worked this time. Letting it sit in the driveway again a couple days to see what happens. Thanks in advance for your response or any info you have!
Had my RAV4 hybrid for only three months when the battery completely died one night. Dealership charged the battery and said they had no idea what caused it (May, 2020). Then last week (August, 2020), another couple of months later - same thing happened. It had only gone one day without driving and it would not start - dead battery. Had it towed to my local dealership who kept it for three days while in contact with the national Toyota people and could find no reason for what happened! Have they ever heard of Google?? They gave me some advice about not running the lights or radio while the car was not running - which was ridiculous because even if I had left them on, the car would have beeped me and let me know! They also gave me the BS about the key-fob being 20 feel away at night which is crazy since it is never even close at all. Calling the dealership manager tomorrow to let him know of their complete inadequacy in solving a serious problem. Thanks to everyone who has enlightened me with your comments. Good luck to all of us. Hopefully, a class action lawsuit won't be necessary!
I own a 2020 Rav4 XLE with 8,000 miles on it and found the battery dead this morning for the first time. Insane that this many people have problems with this car. Still no fix from Toyota. I called Toyota Care and they sent someone to boost the car and it started right up. He told me that the battery was a "3" and needed to be charged more to start the car. The car has been sitting for only 2 days so this is unacceptable. I let the car run for about 35 minutes and am hoping for no problems going forward. I'm buying a battery charger just in case.
So my battery on my 2020 rav xle went dead. It was sitting for 12 hours. I called the dealer and they did not call back. So I jumped the battery (Ardmore Toyota) and they would not call back. So I drove over to the dealership. They tried to blow me off and I had to have a “Frank” conversation. They finally brought out a technician that I could talk to. I am an engineer. He was real good. He asked me how far the key fab was from the car and explained that if the fab is within 20 to 35 feet, it will alert the computers in the car that it was about ready to start and drain the battery. The fab had been close to the car because of the parking situation.. He said he has seen it dozens of times. The logic is reasonable. We will see. I put the fab in a signal blocking pouch now. It would be nice if Toyota told us this before we bought the car.
In the owners manual there is an illustration showing the "areas" where the key fob is detected. I believe it's around 2 1/2 feet from the doors. My battery has only died once after sitting in our garage for 4 days. Dealer charged battery up and we have had no more problems. I did turn my wife's key fob off. I may wrap my key fob in aluminum foil when not planning on using my vehicle for awhile. Toyota has now made their vehicles so complicated that even they don't understand them.
So do you guys think that turning the fob off will be enough to stop the signal? It seems to be the case, as once I’ve done it (hold lock button down while clicking unlock 2x), I can automatically open my locked doors and have to reactivate the fob to do so....
For everyone saying the key fob is the issue I don’t think that true. When my battery died the first time I kept getting the battery charging message when the auto stop start should have engaged at a stoplight. I would drive for awhile and it would work again then I would go to the store and turn the car off and when I got back in the battery charging message was back so something was draining the battery a ton while I was in the store where the key fob was way too far away to communicate. The battery died and after that I started keeping my key fob in a metal coffee tin as far away from the car as possible since I read the key can’t communicate through the metal and my battery still died a second time. I finally got a new battery after the second fail and I also got the tsb remote connect update and I’ve been good for almost 4 months ( knock on wood) and I’ve started leaving my key fob in my purse in the couch overnight which is right over the garage my car is in. I hope I don’t jinx myself by posting this. I also think it’s pathetic that it’s almost the end of the year and Toyota still hasn’t fixed or even acknowledged this issue
I have experienced the exact same issue twice since I bought my car in january. 2020 RAV4 Hybrid XLE. The first time, I had to have it towed in, and the dealership said there was "nothing" wrong with it. They suggested it went dead because I (a) didn't drive it enough (I call busllshit on this one!) (b) I left my sunroof open (c) I left my keys too close to the vehicle (d) I leave it unlocked. I really hate being talked to like I am a child, suggesting that I am somehow at fault for this when clearly it's a known issue. This time I was able to jump start it, but it gave me all kinds of error messages including that there is a charging system malfunction, parking brake malfunction, smart key malfunction... I took the advice of several of the posters and disabled the parking brake as a temporary measure, wrote a scathing letter to the dealership, included this forum thread in my email... will be calling ASAP for service.
I bought 2020 RAV4 Hybrid a month ago. After bringing it home I started to read reviews on it as I was having issues with my Bluetooth connecting. My radio was freezing and restarting every 30 seconds so I was trying to find a solution. Upon researching the Bluetooth issue I stumbled across reviews of the batteries dying if you don’t drive the car for a couple of days. I never thought this would happen after only driving the car for a month....but it did! I went camping and let my car sit for 36 hours without staring it. I came outside and the trunk wouldn’t open. I thought that was really odd so decided to start my car and it wouldn’t turn on! Low and behold I had a dead battery after not driving it for 36 hours! This is completely unacceptable. I shouldn’t have to purchase a jump box to keep in my car in fear that if I’m out of town I’ll come home to a dead battery! I had a 2008 Camry and never had any issues which is why I decided to purchase another Toyota. I am extremely disappointed in the issues I’ve had only a month into owning this vehicle!
Less than 4000 miles. Ready to go to work and it won’t start. 2020 rav 4. Had to jump start. Frustrated.
This is deja vu all over again for me! I own two hybrids, a 2007 Prius and a 2010 Ford Fusion. My experience continues from the days I purchased those cars new until today. Long story short, both of them go dead after a week or two of sitting idle. I have gone round and round with both the Toyota and Ford service departments for years. Same story as all of the rest here, the battery tests OK. I eventually solved the problem of being stranded at the airport parking lot by taking a cab and leaving the cars in my garage where I had a charger. There are other forums that will bear this out. The reason I am here is I was considering purchase of a 2021 RAV4 Prime. One reason was to get away from the battery problems I have experienced for years. assuming the problem was solved by now. The other problem I have experienced over the years with the Prius is the gas tank occasionally not filling up all the way. It appears the RAV4 prime may have both problems, otherwise it looks like a cool car. Think I'll buy a Tesla Model Y instead.
I used this post to research the issue, which has now happened twice. We have a 2020 RAV 4 XLE. First problem was parasitic draw which was corrected by the dealer. The second occurrence, about 3 weeks later had them stumped. Involved Toyota District Manager in our area, and he opened up a ticket with the dealer. The Toyota manager and the dealer thinks that the ACCESSORY stays engaged. Toyota says there is no current fix, but were aware and working on the issue. Their recommendation is to "TOYOTA WOULD LIKE CUSTOMER TO LOCK VEHICLE USING THE TOUCH METHOD ON THE EXTERIOR DOOR HANDLES. IF A SINGLE BEEP IS HEARD, THEN ACCESSORY IS OFF. IF EXTENDED BEEP IS HEARD THEN ACCESSORY IS ON." I'd like to pass this on to all on this thread to see if it helps. Feedback is appreciated.
I've had my 2020 Rav4 XLE Hybrid for 9 months - only put 4,000 miles on it so far. Had the dead battery issue about 6 months ago. Jumped it, took it to the dealer, had the battery checked - everything o.k. But the ACCESSORY engaged issue came up. Make sure you firmly depress the brake pedal while pushing the start/stop button to turn the car off. If you don't push the brake pedal you stay in accessory mode, and it may not be obvious, especially if you don't lock the car with the touch method as mentioned my Mark. Haven't had the issue since.
Happened to me today on 12 September 2020. 2020 Rav4 XSE made in Japan with 2002 miles on it. Parked overnight, wife goes to start this morning and its dead as a doornail. This is where it gets a little weird. Called Toyota for a jump, and the second the tow truck guy connected the jumper box to the terminals under the hood it fixed the problem, started right up. He only had the cables attached for a second, he couldnt of actually charged the battery. It acted more like a short than a dead battery. Thanks all for posting, I will start my documentation to help the cause. - Matt from Huntsville
I don't want to confuse my 2007 Prius issue with the problems described in this thread. I would point out that with the Prius when you shut down the car with the Start button, it shuts off without the need to have your foot on the brake pedal!
"Happened to me today on 12 September 2020. 2020 Rav4 XSE made in Japan with 2002 miles on it. Parked overnight, wife goes to start this morning and its dead as a doornail. This is where it gets a little weird. Called Toyota for a jump, and the second the tow truck guy connected the jumper box to the terminals under the hood it fixed the problem, started right up. He only had the cables attached for a second, he couldnt of actually charged the battery. It acted more like a short than a dead battery. Thanks all for posting, I will start my documentation to help the cause. - Matt from Huntsville I wonder if a trickle charger would have the same effect, or letting it trickle charge for a bit would be enough to activate the hybrid system. This is something I plan to try if/when my battery dies again.
I found this in the 2020 RAV4 owners manual: ■To prevent battery discharge Do not stop the engine when the shift lever is in a position other than P. If the engine is stopped in another shift lever position, the engine switch will not be turned to OFF but instead be turned to ACC. If the vehicle is left in ACC, battery discharge may occur
Thanks for the info new RAV 4 cancelled .
I bought my RAV4 2020 on 8/1/2020. Today, with 748 miles on it, the car wouldn't start. Called for help from friend to jump start it and took it to the dealership. "Battery no longer meets minimum requirements." They replaced it. I feel bad after reading all the posts above because it's too late.
I had this same issue with my 2020 RAV4 Hybrid. It has happened twice in the past 3 weeks. I've had the car for just over 3 months. I took it to the dealer who said the battery tested fine and I called Toyota corporate who said they have no record of other customers having this same complaint.
Send Toyota corporate a copy of this list. Tell them their "reliability" is in question now.
If they’re saying they’ve no record of this happening to anyone else they’re lying. Lots of us have files opened with Toyota.
2020 RAV4 XSE Hybrid purchased in August 2020. Owned it for about 5 weeks, only driven 450 miles (due to COVID-19 stay at home advice). Vehicle left overnight until 10am next day - battery dead. Now trying the key fob shutdown process along with the "touch method" of locking in the hope that we can avoid a recurrence of this issue. Absolutely love this new vehicle but so disappointed to learn of the bad experiences everyone is suffering through. Thank you to everyone for posting their issues and especially the possible solutions.
Same problem with my 2020 rav4 LE. I do not have a push to start, I have a regular key and still having these issues. Toyota says they can’t find anything wrong. I am also having the same issue with the start/stop feature, it always says the battery is charging.
I have a 2020 RAV LE. While my battery hasn’t fully died (yet) I have noticed that for the past 10 days my car always says “battery charging” when trying to use the start/stop system at a red light. I’m now at 2200 miles and this never use to happen. When I took it to Toyota to have them check the battery they basically dismissed it and said it’s normal even after telling them 3 times that this did not use to happen. I’m sure it’s just a matter of time before I wake up to a dead battery :(
Have a 2020 RAV4 399 miles left under 48 hours not driven battery died at dealerships now beware of buying
My 2020 Rav 4 battery died twice. First time after about 2,000 miles, called Toyota Care and they came and jump started it. Second time I had it towed to Toyota and they jump started it and said it tested ok. They dealer could and would not tell me why the battery is draining. He asked if I was leaving the key in the car. I never leave the key in the car. Basically he said it was my problem and that he wished there was something he could fix. I called Toyota Corporate Office and they opened a case report. If you have this problem you need to call this number and open a case report(1-800- 331-4331). They need to know owners are having this problem.
We are having the same issue with our 2020 rav4 xle. Had it for only a month, less than a 1,000 miles, battery did twice. It's at the dealership now. They do not know what is wrong with it and need to keep it for a while. We haven't even made a payment yet! I just want my down payment back...they can keep the damn car! Our 3rd Toyota and the worst by far. Buyer beware!!!
Bought a new 2020 Rav4 XLE Gas model 2 weeks back and landed in this page. 350 miles on it and Dead battery for resting the car one day. I had a 2018 toyota camry for almost 3 years and never had a single issue with the battery. I feel nervous after going through this thread, I payed down payment for this damn car and a nice trade in. I don't know how to fight this with the dealership. I want to return this lemonade and get my hands on my old car.
Can anyone answer if this is happening with only Canada made models or both Japan and Canada. Mine is Canada made starts vin: 2txxxx, Japan made starts with vin: J5xxxx. I want to request for a replacement if Japan ones have no issues
Mine is 2t3rxxxx and engine wouldn’t turn and no electricity after 6 months. Not necessarily a dead battery, but could be a defect in the electrical.
Our 2020 RAV4 Hybrid XSE was made in Canada. Smart key system. We had our first dead battery with 450 miles on the odometer after it was only 5 weeks old. Since that time (only about 10 days ago now) we have been practicing the following 3 steps that we picked up on this page and no further issues to this time. I might add, we only drive the vehicle for short distances roughly every second day and the longest period we have not driven has been almost 3 days. No further issues after following these 3 steps... 1. Brake pedal depressed whenever switching off the vehicle. 2. Using the "touch method" to lock the vehicle (finger on the ridges on the driver/passenger door handle) and ensuring one "beep". (This is supposed to switch off the ACC function - and presumably prevent battery discharge). 3. When leaving the vehicle overnight or for an extended period - disabling the battery in the smart key fob (hold the lock button and while keeping it depressed, push the unlock button twice - you should get 4 quick flashes of the red light on the fob - wake up the fob by pressing any key). Maybe we have just been lucky since our one and only battery discharge, but following these three steps has worked thus far. Who would have thought that after 50+ years of owning and operating motor vehicles we would have to learn how to switch the darn things off?
Mine is also 2T... it's happened to me twice, in Jan and May. Toyota THINKS they've fixed it with software reprograming, but it's just not right having a brand new car that you can't trust 100%. Otherwise I love this car. Thanks for offering this new avenue. You might be on to something here.
Had the dead battery twice within the week back in July. The dealership upgraded the firmware for the head unit. Not sure if this was the actual fix to the issue but we haven’t had the dead battery since. And the remote services finally started working again.
My RAV4 XLE hybrid VIN begins with 2T. I have owned it for 7 months. Went dead twice when I was driving it pretty much every day. They did an update about a month ago when it last had to be towed into the dealership. Then I had surgery. Haven't driven it for about three weeks (although my son has driven it a few times). Started okay. Had to reconnect my cell phone and contacts - guess that's normal? FOB didn't work properly to open the rear gate. Waiting for some clear answers from the national OR local people.
Newest member of the club here! Brand new 2020 Toyota RAV4 Hybrid XSE. I’ve had it for exactly one month. It has 821 miles on it. It sat overnight and when I went to start it this morning it was dead. Toyota Care took 6 hours to come pick it up and tow it to the dealership. I’m so angry. I’m anxious to see what the dealership says. Especially after reading this thread. If this keeps happening I will be taking advantage of the lemon law. This 40k car shouldn’t be this unreliable. Side note: did anyone else’s briefly start up only to say it’s a key fob malfunction then crash?
Chandrapal my VIN starts with JT so I don't think it matters where it was manufactured. Toyota needs to step up and issue a recall. More than likely a class action lawsuit will be filed soon! I also called corporate and got a case number. They act like they never heard of this before. They are lying!!
After 2 months and 600 miles I have the same issue with my brand new RAV-4 XLE. Had to jump started it and drove to dealership. They claim they have never heard of a problem and that it is my fault for not driving the car frequently. Car was sitting for 1 day only.... At the beggining showed key malfunction indicator, but later went completely dead.
I submitted the case too. I think everyone here should submit the case, then only Toyota will take it seriously. I feel Toyota didn’t go through their testing life cycle as Boeing did with 737-Max. At least Boeing grounded the planes after 2 crashes, here 100”s of Customers are facing the same problem and they are still selling this cars without a fix.
CLEARLY they're trying to cover their butts. Who has EVER heard that you have to drive a car a certain amount, and can't let it sit more than a few days in a row? Yet they are CONSISTENTLY telling people this from different dealers all over the country. Also, they're pretending they've never heard of it, not only at the dealerships but also at corporate. THIS is the infuriating part. They need to figure it out and do a recall. They claim they only do recalls on safety issues but this is absolutely a safety issue. If I take my Rav to the mountains, hike in for a few days, and then am stranded without cell service, it could be fatal. Don't let up folks. We all seem happy with our cars otherwise. They need to stop lying to us and make this right.
What infuriates me is that Toyota continues to sell these cars with the known defects! Pure greed! Toyota's reliability and customer service leave much to be desired anymore. We have two older Toyotas and love them. I will never buy another one after this fiasco. I'm hoping I can utilize my state's lemon law and get rid of this car! It has been at the dealership for 4 days now and we haven't even heard from them. They clearly do not know what is wrong with these cars, but yet continue to sell them! I'm thinking about calling our local news stations. Maybe that will get their attention!
I don't think i've seen this mentioned yet,,, i'm having same issues with my 2020 rav 4 purchased in jan 2020 now with with2200 miles,,,so what i tried was hooking up my voltmeter while driving the car and found that my reading was fluctuating between12.1 and 13.9volts. staying at 12.2 most of the time which tells me there is a charging issue which is not keeping the battery at full charge.Any comments????
You guys should disable auto hand break feature. My battery was dead two times. After i disabled the auto hand break, never have dead battery again.
Updating my previous post below: After almost 10 days I woke up to a dead battery after not driving the car for 48 hours. So if you start seeing the "battery charging" message while stopped at a red light you are most certainly going to have a dead battery. I have a 2020 RAV LE. While my battery hasn’t fully died (yet) I have noticed that for the past 10 days my car always says “battery charging” when trying to use the start/stop system at a red light. I’m now at 2200 miles and this never use to happen. When I took it to Toyota to have them check the battery they basically dismissed it and said it’s normal even after telling them 3 times that this did not use to happen. I’m sure it’s just a matter of time before I wake up to a dead battery :(
everyone deactivate your auto park brake the solinoids are drawing alot of current causing battery to die . i am a toyota technician and have found this a problem there is no fix right now other then to deactivate park brake
Update: Toyota replaced the data communication module (dcm) and let it sit for 2 days untouched. It started right up on the 3rd day. Corporate has told me they are finding this update seems to resolve the issue. We had tried dismantling the auto parking brake previously and the battery still died. Hopefully the dcm update works! Will update as we continue to test it!
I have 3500 miles on my 2020 RAV 4. It said smart key error and wouldn’t start, but it was a dead battery, nothing left on overnight. Drove it yesterday, dead this morning. I jumped it and it wasn’t a key problem at all. Took it to Toyota and I heard 2 things. One, the former company supporting the SOS function was pinging cars and that was draining peoples batteries and two, it needed a firmware update. Not sure if the issues were related. They said they tested my battery and it was fine, did the firmware update. I guess we’ll see how it goes.
My local dealership also updated the dcm a day before I had surgery a month ago. It has been driven some, but not much since then. So far, this fix seems to have worked! Crossing my fingers...
The battery on my new 2020 Rav4 XSE died twice. First time was 6 months after purchase with 5,000 miles. Second time was 3 months after the first time with 7,500 miles. I read the entire thread above. Here is the summary of what I have personally experienced. 1) Not driving enough - FALSE. My battery died the day after I returned from an 1,000 mile road trip. 2) Fob too close to car - FALSE. My car is parked in a parking garage 5 floors below ground with no reception of any kind. I live another city block from where my car is parked. 3) Bad Battery - TBD. The dealership gave me a new battery. I left my car overnight with the dealer. The next day, the dealer tested for parasitic battery drain. It came back at 36mA. The max in the tolerance is 50mA. So within tolerance. However, the original battery failed to hold the charge. The first time my battery failed, the dealer just recharged my car. That did work, I am currently testing the theory of the the bad battery batch. I will see if the new battery solves the problem. 4) Software update (DCM), Disable Automatic Parking, Turn off Accessory mode - Have not tried them. I am going to eliminate each variable step by step. It sucks that I have to be Toyota's QA department but so many people are having this issue. My Next Steps: 1) I filed another ticket with Toyota - everyone having issues should as well for each time you have the issue. I asked for an escalation number. Toyota offered a call back from a senior tech in the next few days. Will see if Toyota calls me back 2) Post this on Twitter. Toyota seems to monitor this public forum frequently. I encourage everyone to post to @Toyota That is very public. Toyota does care about that social media channel. I will keep you guys posted. I am personally disappointed and annoyed as all of you on this forum. RE: the fuel gauge problem - that is yet another issue. I will tackle one issue at time. This battery issue is critical, inconvenient and a safety issue as some of you have mentioned. You may get stranded at a rest stop on a long road trip in the middle of nowhere with no cell reception at night. Good luck everyone.
My 2020 Camry Hybrid had similar “Smart Key Malfunction” error with two 12v batteries dying in the last month. My local dealer service department opened a tech support case with Toyota and said a new technical support bulletin just came out (9/30/20) regarding this issue. Reference TSB 0021-20. Supposedly The fix is a DCM update. Hope this helps.
My 1 month old 2020 Rav4 XLE AWD - Battery Dead after 8 hours parking . 1300 miles on it. After reading all the suggestions, i have done 2 things. First, I have disabled the interlocking electronic parking break. Second, I took the car to dealership for inspection and asked them for DCM update. I will post an update after i get back the car and service department comments. Place: Plano, Texas Date: Oct 2nd, 2020
Update: My dealer has updated the DCM firmware and charged the battery based on the Technical service bulletin: T-SB-0095-20. Note: This bulletin clearly addresses "depleted 12V vehicle battery when in IG-OFF'. I will continue to disable the interlocking electronic parking brake. I hope this helps! Place: Plano, Texas Date: Oct 3rd, 2020
Vehicle was working flawlessly yesterday. Tried to move it out of the garage this morning, and it’s a dud. Not starting, wheel is locked, no horn, no unlocking/locking. Purchased January 2020, only 6k miles. Wtf!
Got news for you Toyota owners I’ve had my 2010 RAV4 with this same problem for 10 years in the dealer, and in other dealers and the only answer they can come up with is your battery is dead, or you left your interior lights on ( yes you open the driver door the interior lights do come on). I have even bought a priority start and after 5 days out of town my car battery was still dead.
In response to the person who posted about the tsb 0095-20. Are you sure this is the right number. I looked it up online and can’t find anything. Thanks
Following up on my thread 4 days ago, for Toyota RAV4 XSE. I received a call back from Toyota corporate after escalating my 2 original support tickets. Toyota corporate confirmed TSB-0095-20 posted on 9/30/2020 as stated by another previous post from rav4_xle_awd_2020 from Plano Texas. Toyota corporate called my local dealerships to have it schedule an appointment to get my car updated. Looks like the Camry is also experiencing the same 12V battery drain and has another technical bulletin as stated by Guru99ZZM7.
My 2020 Camary that I have had for 3 months is doing same thing as all yall are saying. It has been in shop twice now. Just got it back from dealership and it says T-SB-0095-20 was released the next day after they got my car and they were instructed to follow TSB. Says they updated and reset the DCM firmware. Lets hope this works.
So I tried to ask my dealer about tsb 0095-20 and got a totally bullshit answer that they don’t know how people are getting this info because only techs have this info and that tsbs aren’t really fixed they’re just a heads up for the techs. They said as long as my car isn’t showing symptoms I’m totally fine. This is why this situation is so stressful because of the dipshits that I have to deal with at Toyota. I had the remote tsb DCM firmware done back in June. I’m not sure if this is the same as this new tsb?
@Beandip121 Yes, T-SB-0095-20 this is the correct number. It is dated September 30. Maybe that's why its not available on the internet yet. I strongly suggest you check with your dealer. Uploading the first 2 pages for your reference Place: Plano, Texas Date: Oct 5
T-SB-0095-20 : Page 2 Place: Plano, Texas
TSB-0095-20 has a notice that says TSB 0021-20 is OBSOLETE! Everyone refer to my earlier posts that has photos of TSB-0095-20 I uploaded. This should be the update everyone's rav4/camry should have.
I've had my new 2020 RAV4 XLE Hybrid for just a week now and had the battery die on me yesterday evening. Read about the issues with the batteries and the gas tank (still too early to see if that's an issue since I haven't had the car long enough to need to fill up) before making the decision to purchase the car, but thought that this was more isolated than it actually is I guess. This is my first Toyota, and I bought it specifically because of the brand's reputation for reliability and quality. I'm pretty disappointed, as I have really loved the car aside from this. Went out last night to buy a car battery jump starter and digital multimeter ($50 and $20 from Walmart respectively) so that the car could be jumpstarted and to measure the battery's voltage to check for drain. Before jumpstarting the car, the multimeter read 5.28v, then afterwards (while the car was running) it read 14.29v. It didn't really show any drain overnight (was originally 13.07v after driving it around and this morning was at 12.60v, so not a huge difference). We took it into Toyota first thing this morning, so if they provide any fixes or suggestions then I'll post an update. I find this whole situation interesting because if it can die on me within a week, I'm not sure how it can sit on the lot for a month or so and not experience any issues (since I doubt the car was driven every single day for a test drive). If they don't have a solution, I'll try out turning off the electronic parking break and things like that.
How i coud see this tsb-0095-20? because when i search it online doesnt show anything? or i could show the picture of rav4_xle_awd_2020 to the dealer?
@Rachel I bought a new Toyota same reason you did and this is first time i have ever bought a brand new one. This hasn't been a very good experience. I drive my car everyday and it still had this problem. The first time they put a new battery in it then 2 weeks later when i would try to start it it would start but it didn’t want to so I took it back to dealership and then they got the email about the TSB. I dont know yet if this is going to work cause I just got my car back. If your having problems with your battery I would go ahead and take it back and let them check it for you. It sounds like your having same problem as I was.
@Jan098, please take a print out of the photos of 2 pages i posted and show it to the dealer. Online database is not updated on nhtsa.gov website yet!
Just an update from my visit to the dealership service department today (10/6) after my car battery dying for the first time last night. According to them, they weren’t sure how to diagnose the problem, so they had to open a TAS case and they had to get on the phone with a Toyota engineer to get it figured out (what they told me at least). They said it turned out that the battery had an issue with an open circuit, so they replaced the battery. So we’ll see if this works. Will post an update if there are additional issues.
Last night my Rav4 Hybrid battery appeared dead. I purchased it on September 30 and it has 316 miles on it. When we tried to start it gave the usual errors given in this post's discussions then it went completely dead...no lights or sounds. I jumped it with another vehicle then opened the hatch and put a battery charger on it. It was completely charged after 45 minutes and this would not seem possible from a completely dead battery. I will call the national Toyota number this morning and get a case #. I will call my service dealer and get them to put the T-SB-0095-20 fix into this and test/replace the battery. I should not have to turn off the remote or put it in a Faraday Bag. I should not have to disable the parking break. And even with all of the functions in modern vehicles it should be able to be parked for at least a few weeks without dying. Anything short of this is unacceptable.
i have had my car back 2 days after the TSB update was done and it has started doing same thing again! I am getting fed up with this whole thing. The dealership has been awesome and its not their fault. Toyota needs to get the problem fixed this will be my 3rd time to dealership for this same problem! I bought a brand new Toyota cause they are suppose to be reliable. Total opposite I dont want to even drive it anywhere because I dont know if im going to be stranded or not!! Really frustrated!! I hope everyone else has better luck with new update!!
@Guru99X435 is your battery dead again after the new update? I’m getting it done Friday and I’m the first one my dealership has done which makes me nervous. I hope this update isn’t a bust
My rav4 xle had the dcm software update 2 weeks ago and so far it has been fine. We even let it sit untouched for 4 days and it started right up. Hopefully that is a permanent fix to a very frustrating problem!
Guru99X435; which TSB? The Sept one TSB-0095-20? Or the previous one tsb 0021-20
@Beandip121 my battery only went completely dead the first time I had a problem they but me a new battery in then 2 weeks later when i would go to start it, it was having problems so I got it back to dealership before battery went completely dead again and this time they did the new update and now 2 days later it is doing same thing doesnt want to start. The dealership is coming to get it Monday. To see what is wrong. They told me when I got it back that everything would be at factory setting after update but it wasnt, so idk if something wasnt right with download or what the problem is. The 2020 Camry and Rav4 the only two they are having this problem with is what dealership told me.
@ Guru99CB23 the September one. Anyone that had this one done was everything back to factory settings when you got it back? mine wasnt but dealership said it would be. So im wondering if something wasnt done right
@ akd3874 was everything back to factory settings when you got it back after update?
@guru99x435 the dealership did not specify if that was done. I had opened a case with Toyota corporate and my case manager told me a dcm software update seems to be correcting the problem. So far, it has worked for us. The dealership had to call in a field service technician about the problem, and he instructed them to do the dcm software update.
I took my rav4 to the dealer after it failed to start in 2 occasions. Dealer kept the car for 5 days and said nothing was wrong with the vehicle, thy have inspected battery voltage and it is good condition, I asked for the repair statement and it is mentioned they followed up with toyota for DCM firmware update for my toyota and it is update and sos light functions properly. Tricky thing is, the automatic parking break feature is disabled, when the vehicle is sitting in the dealer service. I got the vehicle now and i kept it for 2 days straight with parking brake off and it started up ok after 2 days. Not exactly sure if the issue is fixed. If I enable the automatic parking brake, will it die again !!?
My car is Rav4 LE 2020 hybrid. When I first bought the car in May 2020. The 12V battery died on me twice. I brought to the dealer today and they was able to update the firmware from T-SB-0095-20. Not sure the battery issue will be resolved or not but this update also fixed my toyota app. It is now showing the tire pressure, which was broken for many months. First the dealer denied that there is any update for my car. I called Toyota support (connect service selection) and have them call my dealer directly to educate them on this new firmware update. After that, the dealer called me back for scheduling the time. And it was done today.
Hi all, My car (Toyota Corolla Hatchback XSE) is also doing the same thing. My dealer located in Florence, KY is fully aware of the issue and said they have received many calls. I let them know about the latest update and also lobbied for them to replace the battery just because, but we'll see. I will update this thread with whatever happens. My dealer was legit and even gave me a rental Camry Se with 10 miles on it, so that's amazing. I drive stick so I'm not messing with the electric parking brake. Also, I have a very modern portable jump start with me just in case. I'm not giving up on Toyota because mechanically these things are amazing. This has something to do with the "brains" of the car. Will update in the future either way.
So apparently this tsb-0095-20 is really complicated or something because my car has been at the dealer all day and they still can’t get the update to work and need to keep it overnight to work on it tomorrow. I wonder how others are getting it to work and mine can’t ?
@beandip121 my car went to dealership sept 29 they got update september 30 i got my car back oct 5. they did update and my car is still doing same thing. I called Toyota headquarters today and started a case. this is 3rd time they have had my car for this issue in 30 days.
I got the dealership to install the newest update on my vehicle. but only after I harassed the service manager enough by showing him the entire thread and the information about the TSB. They acted like the update had only come out about 5 minutes before I pulled into the dealership. They also told me it would take 20 to 30 minutes but it actually took 3 hours. So far so good, keeping my fingers crossed
3rd time my 2020 Rav4 with 5K need to be jump started. At dealership now and after checking battery out they said it is fine. The service advisor said it may have been the cold weather we had this week. It was in the upper 40 degrees and car is in garage. What a BS answer! I called Toyota Customer Experience to open a case phone # 800-331-4331 Everyone with this issue should call.
@2020rav4 someone posted earlier there’s a tsb for the battery update. It’s tsb-0095-20. I took mine in Friday and they did the update on it. Now I did have to call Toyota corporate first because my dealer denied the update exists and then corporate called my dealer and had them schedule me in. The guy at my dealership said that the safety connect module is turning on in the middle of the night and draining the battery. It must only happen sometimes because my battery has been fine for like 5 months but I had them do the update anyways.
Thanks 2020Rav4. I called 1-800-331-4331 and opened a case about my 2020 Camry Hybrid. Sat one day undriven in the garage. Wouldn't start this morning. Message appeared about ignition and I could hear clicking sound. I tried several times and finally just drove another car. Dealer told my husband to jump the car. He did and then they ran their diagnostics at Toyota dealership and said my car was fine and so was the battery so there was nothing they could do. They told him to come back if it happens again. That doesn't make sense because a car with less than 6K miles shouldn't have ignition problems. I called the number listed above and opened up a case.
My 2020 Camry is back at dealership for the 3rd time now within 30 days. I am making payments on a vehicle that spends more time in shop than I get to drive it. It is realy getting aggravating. the 1st time they replaced my battery, the second time they did the new update now the 3rd time they are checking my fuel system. Said my fuel pump maybe faulty. We will see if this fixes problem! I have opened a case with Toyota.
Rav4 2020, 2 months purchased, 3000 miles. After 1 day parked battery totally dead. Had to use jumpers to start it. No dashcam or any other lights on to drain the battery. The car was off and locked for just only 1 day.... This is very problematic and concerning for a brand new car. What can we do?
Rav4 2020 XLE AWD, 2 months purchased, 3000 miles. After 1 day parked battery totally dead. Had to use jumpers to start it. No dashcam or any other lights on to drain the battery. The car was off and locked for just only 1 day.... This is very problematic and concerning for a brand new car. What can we do?
Did the headunit firmware upgrade back in July. My car hasn’t had the dead battery issue since. And today the dealership called me to notify that firmware upgrade indeed fixes the battery drain issue. I believe Toyota Corporate (Canada) released that statement to the dealerships.