Is anyone having problems with their phone not connecting to uconnect? My jeep is new 2019 it worked when i first got the jeep then it stopped paring

Asked by GuruLBR4B Apr 04, 2019 at 03:22 PM about the 2019 Jeep Cherokee High Altitude 4WD

Question type: General

I can't connect my phone to uconnect. It paired when I first got the Jeep then it
stopped and I can't get it to pair.

16 Answers


I have the same vehicle but a 2017 and all we did is went to iPhone Bluetooth setting and REMOVED other Bluetooth devices on the list and retried connecting to Uconnect again.

9 people found this helpful.

Same problem here! Wondering if I should reset the UConnect to factory settings. 2015 Grand Cherokee.

8 people found this helpful.

Just came back from dealer for the second time. Bluetooth disconnects calls, drops device and dealer is no help. Evidently it’s. U Connect issue

3 people found this helpful.

I have a 2019 JEEP, my phone pairs and I can listen to music and make calls (But only on my dash).....My VR/SIRI button on my steering wheel suddenly stopped working.....It happened a month ago, I unpaired my phone and re-paired it and everything worked well. Suddenly today again, I cannot make a call or do a voice text using my VR button on my steering wheel. GRRR!!!

5 people found this helpful.

mine stopped as well. Keeps saying press the notification first and then when safe you wuld be able to use.......there is nothing on the notification and it won't work regardless of what I do. So annoying!

2 people found this helpful.

I’ve been so frustrated with my phone not connecting to this car that I’m ready to bring it back. I’ve had issues on a weekly basis and have only had the vehicle for a month.

7 people found this helpful.

Not sure if this is the exact same problem but... I could connect fine but not able make calls using steering wheel button. Then realized if I press and hold the steering wheel button, I’m talking to Siri. If I just press and release the button, I’m then talking to the UConnect voice. Was able to start making call using CarPlay once I figured hat out.

6 people found this helpful.

High elevation problem with my 2016 Jeep Wrangler sahara edition


My 2020 Jeep Grand Cherokee will not download my contacts for voice recognition? Any thoughts?

7 people found this helpful.

My Bluetooth for streaming , podcasts , music and the usb with music on it stopped working. Some people on a different forum says check for U Connect update on update.html You will have to add your VIN number, need a computer and a empty flash drive.

7 people found this helpful.

I have been having the same issue. I have a new 2019 Jeep Cherokee that I purchased in January 2020. Have been back to the dealer 5 times. On the fourth visit they finally agreed to change the on the fifth visit they shrug and say "we don't know what's wrong". Before the hub was replaced the phone wouldn't charge. After the hub was replaced, the phone will charge but not connect to Carplay, nor does it recognise any media devices plugged into the USB ports.

2 people found this helpful.

Having an issue with the Uconnect when it is hot outside - afternoons. It connects then disconnects, works fine in cooler weather - mornings.It's annoying.

UConnect to Google Pixel 3, which was working on new 2020 Gr Cherokee, just stopped working today. Phone not recognized. Reboot, repair, all that. Nothing. Im ready to take this back too.

Hi everyone...I'll add my similar problem to the list...I just purchased a 20 Gladiator, not even 3 days old, went to pair my phone, which is an Android LG model and the unit paired...but then my phone's Bluetooth began turning off and on repeatedly. Then the pairing would disconnect from UConnect. Unpaired, rebooted...still the same thing. I was hesitant to purchase a Jeep...I had a Ford with Sync and never had an issue.

I had the same problem I held the volume button and browse button 10 seconds at the same time mines came nack on

I have a 2018 summit when I got iPhone 10 would not pair. Dealership told me software and phones changing to quickly and Jeep not keeping up with software issues. I am so pissed I will never buy a Jeep again and will be selling it in another year. The surcharges and issues one will have with insurance if dont use hands free will blow your mind if get a distracted driving charge signed insurance broker!

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