engine oil frozen inside intake

I have literally driven inside the arctic circle without oil freezing. Are you at the North Pole? I think your dealer is completely making up silly things, just so they can charge you huge amounts of money. That's seriously the dumbest thing I've heard.

I have been driving cars in a winter-peg over twenty-years, and it's my first time to have such case, They have shown me the frozen oil inside intake ... definitely sth wrong with oil change or washing my car, My prius has no any issue before and after, if I ask the dealer refund my money back, do you guys think I am unreasonable?

What a scam. Maybe there was oil residue from blow by but "frozen"? I would take that one to your states consumer protection department.

I would also report this dealer to Toyota directly and be sure and keep your paperwork.

thx alot. I talked to toyota, They told me talk to the dealer first, and I am going to tomorrow. I will keep it posted...

Make sure you keep the paperwork and don't let the dealer bamboozle you again.

Unfortunately I was so disappointed by the manager there (Crown Toyota dealership in Winnipeg), They insists it is caused by the existing PCV problem, and that moisture may be built up inside engine when the car was moved from the shop (warmer) to the outside (colder) when I asked that why engine oil frozen only after 1st oil change and the car didn’t have any single issue before and after 2nd oil change. Who can trust them again ...

Called Toyota Canada, they stand behind the dealership ...

It sounds like they may have seriously over filled your oil! It's a more likely explanation than the story they're giving you. I was reminded how bad service dealer service departments can be when I was blessed or cursed with a couple years free maintenance at a dealership after buying our 2012 Prius. Twice they overfilled the oil, but not that severely. Twice the overtorqued the lug nuts, to well over twice the recommended spec. Worse, neither, the service advisor, technician, or service manager knew what the specified torque was without spending a couple minutes looking it up! When I asked if they could use a torque wrench, they had to unwrap it first! We're both better off than my friend. His engine seized after another Toyota dealer changed the oil and failed to properly reinstall the drain plug! there was no oil in the engine. At least Toyota provided him with a new engine. Unfortunately the same dealership installed it. I'm most impressed the Toyota vehicles when I think about how only they last when many are being serviced by fools and crooks at dealerships. Find a good trusted independent mechanic and only go the the dealership for warranty work. Checkbook.org, BBB, and many other rating agencies show that some of the worst mechanics are at dealerships.