I have a brand new 2014 dodge journey and the front struts make a knocking sound over little bumps. My previous Journey did not do this. I have taken it to the dealer and they find nothing wrong.

Asked by Acadia_121148 May 22, 2014 at 03:22 PM about the 2014 Dodge Journey Limited AWD

Question type: General

I have a brand new 2014 Dodge Journey.  I previously had 2011 Journey.  My problem is that I only have 300 miles and the front struts make a knocking sound over little ripples in the roadway.  They are noisy and have taken back to the dealer and they find nothing wrong.  I have a 2009 loaner Journey and it is very quite, no knocking at all..  Any one have any suggestions?

4 Answers

25,285

Get a second opinion, nothing should be knocking!! Then, when you are confident that the noise truly is an unusual knocking, take it to the dealer,then if unsatisfied with the dealer contact the Company directly.

25,285

By second opinion I merely mean to get someone else to verify your feeling that the noise is unusual. Then you will be extra confident that you are right and that will bolster your resolve to not let the dealer hood-wink you.

1 people found this helpful.
25,285

Tom - that is possible but if you can't get your dealer to treat you properly then I think he should be reported directly to the Company. Another dealer will be glad to service you but will he report the first dealer to the Company.Bad shops have to be made to become good shops or have their franchise removed if they don't treat the public with respect and professionalism.

1 people found this helpful.

Your Answer:

Journey

Looking for a Used Journey in your area?

CarGurus has 933 nationwide Journey listings starting at $4,620.

Postal Code:

CarGurus Experts

  • #1
    Joe Russo
    Reputation
    3,840
  • #2
    Saundra Gonzalez
    Reputation
    2,460
  • #3
    Terie
    Reputation
    2,410
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Dodge Durango
70 Great Deals out of 1,993 listings starting at $7,999
Used Ford Explorer
57 Great Deals out of 2,220 listings starting at $7,990
Used Dodge Grand Caravan
91 Great Deals out of 1,889 listings starting at $2,495
Used Chevrolet Traverse
29 Great Deals out of 655 listings starting at $4,995
Used Ford Escape
157 Great Deals out of 3,950 listings starting at $3,995
Used Chevrolet Equinox
93 Great Deals out of 3,623 listings starting at $1,995
Used Jeep Grand Cherokee
110 Great Deals out of 3,487 listings starting at $4,950
Used Ford Edge
88 Great Deals out of 3,491 listings starting at $2,900
Used Dodge Charger
31 Great Deals out of 972 listings starting at $4,888
Used Ford F-150
343 Great Deals out of 12,723 listings starting at $599
Used Honda Pilot
29 Great Deals out of 790 listings starting at $2,495
Used Honda CR-V
156 Great Deals out of 4,959 listings starting at $440
Used Toyota 4Runner
18 Great Deals out of 514 listings starting at $6,825
Used Jeep Cherokee
93 Great Deals out of 1,964 listings starting at $6,399
Used Chevrolet Tahoe
18 Great Deals out of 859 listings starting at $9,980

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.