2014 Chrysler Town and Country. Passenger side sliding door

Asked by fng605 May 28, 2018 at 02:24 PM about the 2014 Chrysler Town & Country

Question type: Maintenance & Repair

Door will open and close normally but when it gets hot outside the door will not
latch when it closes. Door sounds like it is constantly trying to latch shut.

41 Answers

11,210

defective harness assembly

5 people found this helpful.

Mine is doing the same thing. Have you tried the harness assembly yet?

The exact thing is happening in our 2014 Chrysler Town and country. Did the harness assembly fix the problem?

160

Same thing is happening to our 2014 Town and Country. Anyone have any luck finding a resolution?

7 people found this helpful.
20

I have the exact same problem! It started bout year and half ago, but didn't happen when it was hot then. I lubed everything up and that kept it at bay until this summer, happened when it was 85+ and sunny. same question..anyone solve this issue?? Thanks, Brian

2 people found this helpful.
60

Has anyone found a resolution for this issue? I’m having exactly the same trouble with my 2015 town and country. Now it’s doing it if I hit a bump while I’m driving, too.

6 people found this helpful.

Same issue for mine as well. It is also doing it while driving.

Has anyone found a resolution to this issue?

160

I wish. Mine is still doing it mas getting worse. We just push at the back of the door as it closes. Most times that helps, other times not so much.

1 people found this helpful.
20

Still waiting on an answer on this. Anyone? Mechanic says door lock actuator but I don't think that's it as it will close when not hot.

2 people found this helpful.
20

Ours has been doing the same thing for years! Only when the sun is beating down on it. Now when it it sits in the sun on that side only it will start up and actually set of our alarm. When I disarm it the door is shifting back and forth making that noise until I push on it. This only on one side and in the heat and sun.

2 people found this helpful.
160

Same happens with ours, aaardappel. Sometimes now though, the door doesn’t fully close. I can look back and see a small gap in the door where I can see outdoors and can hear air flow as I’m driving. It’s like having a window cracked.

70

How is this not a recall? We all have the same exact problem

7 people found this helpful.
160

I’ve called in to Mopar/Chrysler before and they indicated that not enough people seem to have the same problem so it’s not a recall issue. ‍♀️

30

Same issue here on our 2014 T&C ...we live in Texas so I hadn’t made the heat connection, but it is getting to be every bump we hit - would love to hear what has worked &/or not worked?!!

3 people found this helpful.

Tried cleaning all the door contacts/latches and spraying them within WD40. Seems to help a little. Still does it but not as frequent as before.

40

My 2014 is doing the same thing on the driver side.

4 people found this helpful.

I don’t know how they can’t consider this an issue for a recall

We are having the same exact problem! 2014 T & C; passenger side automatic door; only when it is hot and the sun is bearing down. This is crazy - hoping/praying for a fix here.

160

This was the response I received when I made contact with Chrysler: “Thank you for contacting the FCA Customer Assistance Center. I'm so sorry to learn the driver's side door doesn't latch properly when it's hot outside, I certainly understand how frustrating that would be. I would suggest taking the vehicle to your preferred Chrysler dealership to have them run a diagnosis to determine the cause, and fix the vehicle. I do want you to be aware the warranty for this component did expire after 3 years or 36,000 miles of the in-service date which was 05/23/2014 so it will be an out of pocket expense. Thank you again for your email. Should you require additional assistance, or have any new information to provide, please reply to this email message or call 1-800-247-9753.”

Wow he sure helped a lot! . We replaced the Actuator on our 2001 Chrysler T&C ( has 130,000 miles) and it did not fix the problem on our back sliding glass door. Our door doesn’t go shut anytime hot or cold outside.

anyone know the part number of the harness assembly so i can order it ?

Has anyone found a fix?? Mine is doing this but didnt start until we replace the locking mechanism.

30

This same thing is happening to our 2014 passenger side door and has been happening for a couple years. Each summer it gets worse. In the winter we have absolutely no problems since we are in MN. We just give the back of the door a hit (but it has to be timed correctly in between it trying to latch) ugh. I make the kids leave the door open in the summer when it is in the garage because we have had it start acting up even when the vehicle is off and has not been used if it is too hot. I don't want to come back and the battery is worn out from it trying to latch over and over. HELP!

3 people found this helpful.
160

Ours recently started trying to latch when the vehicle is off as well. It just jerks and makes noise until we discover it and push on it. It’s super frustrating. No help and no changes, unfortunately.

3 people found this helpful.

My 2014 is doing the same thing! Only in the summer, and only on the passenger side. Sounds like there are enough people to make this a recall! It's crazy that this hasn't gone anywhere yet.

10

My 2014 is also doing the same thing. It does it all year round since I live in Florida, but has been really bad lately since it is so hot. It does it while driving even after we have forced it closed on the backside of the door. If anyone has had success fixing this, please share what the solution was.

1 people found this helpful.
160

I’m planning to submit a vehicle safety claim with NHTSA in hopes that this will force MOPAR to look at the issue. If we all submit, maybe they’ll even try to consider it a recall. https://www- odi.nhtsa.dot.gov/VehicleComplaint/

4 people found this helpful.

We have been having the same issue for years. Because of the issue with the alarm going off on hot days, we leave the vehicle unlocked. This is pathetic they haven’t issued a fix for this!

10

just chiming in as I'm having the exact same issue, 2014 T&C driver side sliding door. Ugh, it's so frustrating and can be a real danger In my opinion. I'm going to submit a complaint too.

1 people found this helpful.
10

My 2014 Town &.Country doors are doing the exact thing., not closing properly and when you hit a but in the road the inside lights come on and the slide door indicator icon come on and makes a dinging sound for about 10 to 15 minutes

1 people found this helpful.
10

Ours has literally been going for 20 minutes after several attempts to push the door in to stop it from trying to latch.

1 people found this helpful.

I’ve replaced the wire harness, no joy. I even tore the door apart and replaced the latch actuator motor and assembly pieces with negative results. I’m trying to Lacoste the door ajar sensor and start there. I hope the sensor is not built into the door motor assembly located under the floor...

Hello Where i can buy harness assembly ? i didn't found online

I used moparpartsgiant.com with the following part number: 68163765AA. Definitely look up your model and van features to get the right one. If anyone figures out where the actual door ajar sensor is, please let me know

160

I submitted a complaint to the NHTSA and noticed that some others have submitted in years past. Maybe if we get enough people to submit a complaint in a given time period, they’ll actually investigate and look into it. Maybe...hopefully...

10

Would also like to know a fix for this. Same thing is happening. Driver side rear sliding door keeps trying to actuate close, making it pop in and out. Sometimes when I hit a bump the door ajar light comes on. I submitted a complaint as well.

1 people found this helpful.

I’m having the same issue with my 2014 Town & Country on the drivers side. It’s tries to shut but not completely. If anyone knows of a fix please let me know. You would think with this many complaints there would be a recall.

20

Aaah!! Yes. Same here. This has been going on for years and the dealer cannot duplicate the problem so they say there is nothing wrong. It started with the center console ceiling light for driver’s side passenger door flickering. Then the door would act up and the motor would engage periodically. Now it is almost an expectation when we operate the door for it to not close properly and the motor to engage repeatedly without effect. It happens mostly after use, but has happened while driving a few times. And recently happened when the car wasn’t even on. I’m so glad I found this string if comments. Im not crazy!!! I will definitely be following up with the dealer AGAIN and then Mopar if needed and National dispute center. This is ridiculous

2 people found this helpful.
10

We've had this same problem with our 2016 Dodge Grand Caravan. We bought it brand new in the winter of 2016 and discovered the problem that summer. We took it in multiple times but the problem was never fixed. (I'm also fairly certain this problem killed our battery this past summer.) Now we've taken it to a new Chrysler dealership and they've had our Caravan for a week trying to fix the problem. After replacing the latch and module with no success, they are now going to replace the wire harness. PLEASE REPORT YOUR PROBLEM TO THE NHTSA. Chrysler clearly isn't listening.

1 people found this helpful.

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